The Branch Manager - Floater is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact position requires the ability to deal effectively with Members and Associates in person, by telephone and in writing.
Duties and Responsibilities:
- Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership.
Plan and conduct regular department meetings;
Implement training as needed;
Recognize and reward employees for achievement;
Act as a role model and motivator;
Provide goals and feedback to the department.
- Provide consistent and ongoing support to the sales staff:
- Monitor sales activity of the Credit Union and administer sales incentive programs.
- Maintain and improve the quality of the Credit Union’s financial products and services.
- Maintain employee time records and report any missed work, cash discrepancies or scheduled days off.
- Ensure that security procedures are followed.
- Develop a working knowledge of the Credit Union’s data processing system.
Ensure that supplies are adequately stocked;
Maintain all branch office equipment including check encoders, ATMs, computers, printers, phone systems, etc.;
Maintain office appearance, including furniture, fixtures, walkways, marketing displays/materials, etc.
- Oversee the branch facility:
- Develop thorough knowledge of lending and financial services.
- Register with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA.
- Assist in development of new products/services.
- Assist in other areas as directed by Credit Union management.
- Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.
- On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.
- Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.
KEMBA Financial Credit Union - 14 months ago
copy to clipboard