As a part of JP Morgan Chase, a leading global financial services firm, Chase has over 5,500 branches where our Branch Managers use their sales leadership, management excellence, and operational expertise to create an exceptional customer experience and grow the business within our valued branch network.
In an effort to provide highly trained managers in our branches, employees selected will participate in a minimum 6 month trainee program. This program will provide training designed to help develop successful employees to service our customers, and provide leadership to employees while growing profits for the bank.
At the completion of the program, you'll be responsible for all functions and staff within the branch. Management skills are critical as the Branch Manager directly coaches and develops the Assistant Branch Manager(s), Personal Bankers, and Sales and Service Associates. Along with the Assistant Branch Manager(s), the Branch Manager also leads the Tellers in order to create a strong team environment. In addition, the Branch Managers develop and cultivate long-term business and consumer relationships to ensure branch sales growth and customer retention.
As a Branch Manager (BM), you will oversee the entire branch and have the ultimate responsibility for the branch's performance - both sales and operations. An effective BM is out on the branch floor, interacting with employees and customers everyday. The BM leads by example, coaches to the right behaviors, and holds their team accountable to do what's right for the customer.
Management skills are critical as the BM oversees the entire branch staff. You will manage and improve branch performance, including Branch Profit & Loss, Service Scores, Sales Campaign Results, Product Value Credits (PVCs), Teller Referrals, and you will regularly communicate branch performance and priorities with all employees. You will make sure the branch team delivers high-level customer service, and you will work with the Assistant Branch Manager/Assistant Branch Manager-Ops (ABM/ABM-Ops) to ensure the branch is operationally sound.
The BM, with an Assistant Branch Manager-Sales (ABM-Sales) in select branches, supervises and coaches Personal Bankers (PB) to acquire and deepen customer relationships, and you will also meet with all new account customers, interact with existing customers, and engage with every account close request. The BM grows the business by understanding branch performance, diagnosing any issues, building a Branch Action Plan, and inspecting with thorough follow-up. On a daily basis, you will conduct huddles and debriefs to recognize success, share best practices, and set the focus for the day. Additionally, you will be responsible for hiring and retaining employees and ensuring the right mix of sales and service positions. You will develop and coach employees and hold employees accountable for overall performance. You will be responsible for ensuring that all employees follow policies and procedures and operate within the guidelines of Chase's Code of Conduct.
Minimum two years of financial sales management in a Retail Bank is REQUIRED.
Entrepreneurial business management orientation, sales planning, strong team-building skills.
Demonstrated effectiveness in managing operational requirements and procedures.
Ability to develop knowledge of all aspects of branch operations, including paying and receiving transactions, regulatory compliance, and Bank Policy & Procedure
Strong probing, communication, analytical, problem solving and decision making skills to effectively uncover and resolve complex customer and employee issues.
Demonstrated leadership proficiency in sales, service and operations.
Strong financial management, including profit and loss management, customer and revenue growth, and loss prevention.
Job experience with extensive customer contact, including building & maintaining customer relationships.
Proven track record of developing and coaching high performance sales and service teams.
Advanced proficiency with Windows PC navigation and software, including Excel and Word required.
Post-high school degree strongly preferred, a BS, BA or foreign equivalent.
Ability to work all branch hours, including Saturday, Sundays and some evenings required
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer M/F/D/V.
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Retail Financial Services
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