Terex Corporation is a diversified global manufacturer of a broad range of equipment that is focused on delivering reliable, customer driven solutions for many applications, including the construction, infrastructure, quarrying, mining, shipping, transportation, refining, energy, utility and manufacturing industries. Terex reports in five business segments: Aerial Work Platforms, Construction, Cranes, Material Handling & Port Solutions, and Materials Processing.
Terex Services North America provides the most reliable crane and heavy equipment repair and maintenance services available today. From inspections and certifications to installations and upgrades, Terex Services works closely with our customers to determine the right solution for their needs. Our skilled technicians are well-versed in all major brands and can provide impartial, constructive advice. In addition to our wide range of quality services, Terex Services also offers access to a complete line of pre-engineered and custom components, accessories and parts from today’s most trusted manufacturers.
Provides leadership and guidance by setting strategies in motion, delivering aftermarket growth and activity related to new service and parts sales. Manage customer support sales group through development of a team concept, providing vision and training opportunities to achieve goals and objectives. Hands-on involvement in key account development and support, leading through negotiations to obtain new customers. Responsible to develop compelling presentations to a variety of audiences using visual aids and other media. Explain features, benefits, and technical aspects of the product line and demonstrate expert knowledge of support services offered. Recommend new products and programs which guide the organization in maintaining and improving a competitive position and profitability through new vendor agreements. Keep upper management informed of competitive activities, monitor competition, and develop quarter sales specials to generate / maintain business stability and new sales.
Develop relationships with key customers and potential new accounts. Perform presentations for aftermarket service business.
Monitor success of team members through achievements made in these market areas.
Take corrective action as necessary on a timely basis and in accordance with company policy. Consult with Human Resources as appropriate.
Oversee team member expenses and travel plans. Establish attendance requirements for team members to participate at various trade shows and or company functions, trainings, meetings.
Work directly with Marketing group to develop marketing marterials. Develop presentations and media works for team members to utilize in their business activities.
Identify, recommend, and work with Parts Central personnel to liquidate old or obsolete inventory, through sourcing avenues, to sell such inventory.
Assist upper management with all special projects and business requirements as directed.
Travel as required to ensure business growth and new account activity.
Perform other duties and projects as assigned to meet business reporting requirements.
Basic Qualifications :
High School diploma or equivalent required
Bachelor’s Degree, or 5-8 years of experience may be acceptable in lieu of education, at manager's discretion.
Minimum of 3 years of equipment repair facility experience and/or related industry.
Minimum of 3 years management experience.
Demonstrated ability to lead people and get results through others
Demonstrated ability to think ahead and plan over a 1-2 year time span
Problem analysis and problem resolution at both a strategic and functional level
Technical skills in equipment repair processes, inventory management and estimating
Quoting RFQ’s, RFP’s, etc.
Strong customer orientation
Effective negotiation skills
Excellent interpersonal and communication skills, both written and verbal
Ability to meet deadlines and multitask
Ability to work effectively in a fast paced environmen
Commitment to company values
Strong computer skills; MS Word, Excel, PowerPoint, Outlook
Experience with database systems
Effectively interact with others; upper management, subordinates, peers and industry contacts