Branch Mgr II - Ephrata
Sovereign Bank - Ephrata, PA

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This full time position is located at 370 North Reading Road Ephrata, PA 17522

Job Duties

- Provide leadership, coach, train, manage performance of staff to insure branch achieves sales goals. Manage sales culture implementing targeted sales and marketing processes.
- Ensure branch operational integrity: communication and compliance in all branch policies and procedures.
- Provide consistent quality customer service to both internal and external customers that meets or exceeds established standards.
-Ensures that team members exceed customer satisfaction and demonstrate Sovereign's standards.
- Meet or exceed assigned branch core deposit goals.
- Analyze branch expenses and implement strategies to reduce overhead.
- Generate additional bank business through in-branch sales, phone sales and external business development.
- Participate in branch functions and community activities to promote bank's image and growth.
- Responsible for communicating and implementing changes to policies and procedures.
- Carefully applies policies and procedures while granting exceptions.
- Build rapport with business partners.
- Other duties as assigned or requested.


- High School diploma or equivalent; college degree preferred; 2-3 years banking or financial background, or combination of relevant experience and education.
- Prior sales management experience required , banking or financial services preferred. Business development experience required.
- Commercial lending experience desirable; Proven communication skills, proven math skills; ability to address small groups of
people in order to effectively sell bank services
- Proven leadership quality with strong ability to supervise and instruct
- Proven track record in meeting sales goals, ability to meet deadlines and branch goals; Ability to manage to multiple goals
- Strong PC skills including: Word, Excel, Access, PowerPoint and Internet.
- Familiar with the respective community a plus

Contact Information

Job ID #53258


Performs job requirement/responsibilities in compliance with applicable laws and regulations

To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.

About this company
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Santander Holdings USA is the parent company of Sovereign Bank, which reigns in the Northeast with more than 700 branch locations....