This full time position is located at 35 South Main Street, Lodi, NJ 07644
Conducts audits on a regular monthly basis and more frequently if needed.
Monitors cash-on-hand, drawer limits, check cashing guidelines and security procedures
Counsels CSRs, prepares disciplinary notices, writes and delivers performance appraisals
Ensures that all Branch work is accurate before it leaves the Branch
Ensures that all CSRs are fully trained and acclimated to their jobs
Handling over/short statuses as well as ensuring compliance to policies and procedures in areas such as check cashing account withdrawals, etc
Helps reconcile Branch settlement differences
Manages sales referral goals on an individual basis as well as for the team
Manages the Branch in the absence of the CBO as directed
Supervising the teller line and all platform operations
Works with CSRs to be sure that policies and procedures are understood and followed
HS Graduate or Equivalent
Internal: At least twelve months as a CSR or twelve months as a PBR with prior teller experience
External: At least twelve months as a teller supervisor preferably in a POD environment
Builds a professional environment on the CSR line and instills a customer service mind-set in tellers
Demonstrates a general working knowledge of the Banks products and services
Exhibits a strong knowledge of all teller policies and procedures
Serves as the role model for delivering personal world class service and demands the same from the CSR staff. Continually works to raise the level of service provided and best practices
Understands check cashing procedures and CSR standards and assures that the CSR staff is performing accordingly
Uses good judgment in applying procedures and granting exceptions balancing the need for compliance and good customer service
Job ID 55313
Performs job requirement/responsibilities in compliance with applicable laws and regulations
To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.
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