Branch Operations Manager I - Lodi
Santander Bank - Lodi, NJ

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This full time position is located at 35 South Main Street, Lodi, NJ 07644

Job Duties

Conducts audits on a regular monthly basis and more frequently if needed.

Monitors cash-on-hand, drawer limits, check cashing guidelines and security procedures

Counsels CSRs, prepares disciplinary notices, writes and delivers performance appraisals

Ensures that all Branch work is accurate before it leaves the Branch

Ensures that all CSRs are fully trained and acclimated to their jobs

Handling over/short statuses as well as ensuring compliance to policies and procedures in areas such as check cashing account withdrawals, etc

Helps reconcile Branch settlement differences

Manages sales referral goals on an individual basis as well as for the team

Manages the Branch in the absence of the CBO as directed

Supervising the teller line and all platform operations

Works with CSRs to be sure that policies and procedures are understood and followed


HS Graduate or Equivalent

Internal: At least twelve months as a CSR or twelve months as a PBR with prior teller experience

External: At least twelve months as a teller supervisor preferably in a POD environment

Builds a professional environment on the CSR line and instills a customer service mind-set in tellers

Demonstrates a general working knowledge of the Banks products and services

Exhibits a strong knowledge of all teller policies and procedures

Serves as the role model for delivering personal world class service and demands the same from the CSR staff. Continually works to raise the level of service provided and best practices

Understands check cashing procedures and CSR standards and assures that the CSR staff is performing accordingly

Uses good judgment in applying procedures and granting exceptions balancing the need for compliance and good customer service

Contact Information

Job ID 55313


Performs job requirement/responsibilities in compliance with applicable laws and regulations

To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.

Santander Bank - 15 months ago - save job - block
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Santander Bank Plc provides first-class independent mortgage advice to suit your requirements. Founded in 1999, we have established...