Break Fix Tech - 671
Tech Providers, Inc. - Mobile, AL

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Company Description:
Tech Providers, Inc., a woman-owned Alabama Corporation with its corporate office located in Birmingham, Alabama, provides consultants nationwide. TPI addresses your technical resource requirements, allowing you to focus on your business. We allow you the ability to hire, manage, and pay IT contractors by being the single point of accountability. Our strength is in our people; we are ready to work hard for you.

Job Description:
JOB SUMMARY

The BLT Technician will partner with the Client Services Analyst to provide excellent customer service and proactive technical expertise to facilitate the effective use of IT products and services by the customers in North Alabama IT Field Operations. This work will be located in, but not limited to, Mobile Alabama. This is an operational position responsible for the timely replacement of PC and printers whose lease is up, PC re-imaging, and PC Warranty break-fix work.

JOB REQUIREMENTS

Two-year degree (college/technical/vocational) or equivalent experience in electronics, telecommunications and/or computer technology is required.

Ability to logically troubleshoot and repair hardware and software associated with personal computers and peripheral devices.

Knowledge of PC hardware, operating systems, and associated peripheral and software components.

Must have demonstrated personal computer skills along with a general understanding of corporate applications and standard desktop products

Ability to work independently, self -starter with good time management skills.

Demonstrated Customer Service Skills

JOB RESPONSIBILITIES

Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.

Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate.

Responsible for understanding and adhering to billing and performance processes and procedures.

Technician Requirements:
Self starter

Work with minimal supervision

Communications skills

Be able to organize and prioritize work

Schedule appointments

A valid driver's license with no violations and a good safety record

Ability to lift 50 lbs.

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