Broadband Installer - Juneau
Charter Communications - Juneau, WI

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Entry Level Position with Training Provided. Under close supervision, perform disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects and installations. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook) Adhere to TQA standards in accordance with company policy Follow security procedures to prevent any unauthorized services
      Integrate various company services (video, internet, telephone) with customer's equipment

      Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network

      Escalate unresolved customer issues to supervisor

      Clean the premises of all debris and materials after the installation is complete

      Educate customer on proper use of services and equipment, including channel lineups, and how to access online help

      Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders

      Operate communications device in accordance with company policies

      Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies

      Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results

      Adhere to industry specific, local, state and federal regulations, as applicable

      Know, understand and follow company policy

      Perform other duties as requested by supervisor

      REQUIRED QUALIFICATIONS
      Skills / Abilities and Knowledge
      Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
      Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
      Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
      Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
      Ability to accurately measure distances, using tapes or other measuring devices
      Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
      Ability to climb poles using gaffs, hooks and climbing belt as needed
      Ability to differentiate between different sizes and colors of wires
      Ability to make cable connections in tight spaces by bending, reaching, twisting
      Ability to perform job from high places (i.e. poles and roofs)
      Ability to work while standing 50 - 70% of the time
      Ability to work with small components and wires to make cable connections
      Ability to use handheld communication devices and applications
      Ability to travel (including during inclement weather) to and from assigned territories and company facilities
      Ability to work outside for extended periods in any season and/or during inclement weather
      Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
      Ability to complete documentation accurately

      Certifications and/or Licenses
      Valid driver's license with satisfactory driving record within Company required standards

      PREFERRED QUALIFICATIONS
      Skills / Abilities and Knowledge
      Ability to use personal computer and software applications
      Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
      Experience with consumer education of products and services

      Education
      High School Diploma or equivalent work experience

      WORKING CONDITIONS
      This position works face to face with customers
      Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
      Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
      Work outdoors in all kinds of weather and at all times of the day or night
      Work performed near power lines and electricity
      Work performed at various heights above ground on telephone/power poles
      Work and travel in inclement weather
      Occasionally required to work overtime as the business needs dictate
      Ability to work weekends or a second shift as the business needs dictate

      Primary Location US-Wisconsin-JUNEAU

      Charter Communications - 18 months ago - save job - block
      About this company
      536 reviews
      Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...