•The Business Analyst will be responsible for the documentation of business needs/requirements and testing requirements, applying the required methods and standards, as appropriate.
•Reports to the Lead Business Analyst, or Lead Project Manager.
•This individual will work very closely with other SDO departments, GSR and with AET.
•Will conduct testing or work in conjunction with Testing & Quality Assurance resources to coordinate testing phases.
•Facilitates the set-up of meetings and conference calls.
•Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
•Assists the Lead Business Analyst/ Project Manager in completing the relevant project documentation.
•Assists in the analysis of underlying issues arising from investigations into requirements.
•Assists the project team in the completion of project-related documentation.
•Assists in test planning and test case definition, as required.
•Involved in system and user acceptance testing phases, developing test cases and monitoring/tracking resolution of defects.
•8+ years experience in Business Travel preferred with Agile Methodology knowledge.
•Strong knowledge of business travel systems including understanding of Sabre, Apollo, Amadeus and Galileo GDS's (Amadeus being the key).
•Solid understanding of down line systems i.e. Pre-Trip, Mid office, Document Delivery, Back Office.
•Strong knowledge of travel operations.
•Strong research and organizational skills leveraging analytical thought leadership
•Experience in issue management and resolution
•Excellent oral, written and presentation skills
•Must be a self-starter who works well independently and in a team environment
•Must be willing to work flexible hours
•Strong collaboration and relationship building skills with technologies, Production Support teams, Global Partners, Operations, Client Management and 3rd party vendors
•Ability to assess situations and make sound decisions quickly
•Proven organizational and change management skills, while focusing on measurable goals and results
NIIT USA - 20 months ago