Job Description: The Business Analyst is responsible for driving definition and clarification of detailed business, functional and data requirements for Video Middleware applications. Responsibilities include working with the client project stakeholders to understand Cox Video product enhancement goals and end-state targets, facilitating design reviews with the technical team for knowledge transition of the requirements, guiding the quality assurance design process, creation of test scripts, defining metrics and performance goals, and facilitating User Acceptance Testing with the client. Necessary Skills: - Good communications skills - Able to work with multiple stakeholder groups - Able to capture and distill business and functional requirements - Experience in Cable Video Technology - Functional knowledge of Java - Functional knowledge of middleware technologies - UML experience
JOB CODE TITLE: Lead Analyst
JOB CODE DESCRIPTION: Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. May produce online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. May manage software applications training program for user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends.
1-Conducts business requirements reviews and formulates logical statements of business requirements; may gather business requirements
2-Analyzes marketplace, industry, company, technology trends, and best practices, vendor products, and services, etc.;
3-Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes;
4-May produce reports, analyze data and develop business cases.
5-Monitors data and system trends for anomalous situations and oversees execution of resolution.
6-Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written;
7-Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation;
8-Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders;
9-May participate in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools;
10-Writes user documentation based on functional requirements;
11-Creates and delivers training and development programs to all levels of IT professionals and end-users; May also design training programs, classes, workshops, computer-based training, and on-line help; Delivers training to a variety of audiences which demonstrates an understanding and application of adult learning principles; Develops and administers tools to measure the results of efforts; documents the value of services provided
12-At higher levels, leads others in functional design process, advises of tools to use in testing/training and new methodologies, and develops long-term strategy for functional design initiatives; develops strategic means to address common issues.
13-At higher levels, may provide functional guidance, advice, and/or training to less experienced business systems analysts.Researches, collects, and disseminates information on emerging technologies and key learnings throughout CCI; Evaluates the portfolio of projects within, and external to, the customer group to fully leverage data, systems, technology, and resources;
14-May determine the costs and benefits of strategic initiatives, using incumbent business, technology, and project life cycle experience;
15-Provides consultative guidance and implement organizational improvement programs
16-Interacts with users and staff to evaluate possible implementation of new technology for the CCI enterprise;Documents, maintains, and communicates a knowledge base in support of industry directions and key IT trends;Establishes and maintains relationships with hardware, software vendors and systems integration firms for the purpose of influencing product development agendas and obtaining company advantage through access to emerging software and hardware;Develops documentation standards and develops templates; provides guidance and support in the storage and retrieval of documents;
17-At higher levels, provides functional guidance, advice, and/or training to less experienced IT research and development and technical writing professionals.
Typical Training / Experience - Typically requires BS/BA in related discipline. Generally 8+ years experience in related field; certification required in some areas OR MS/MA and generally 5-7 years experience in related field; certification required in some areas
Dept/Org Scope & Impact - Recognized subject matter expert. Concerned with problems that have a direct and important effect on business programs and results; Routinely called upon to apply/demonstrate mastery of existing and emerging technologies, practices, and processes; May direct major projects or programs with significant business impact within department, area, and business unit
Problem Complexity - Performs leading-edge areas of work for the professional field (where applicable); Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-department problems
Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes
Autonomy - Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others; Reaches decisions under conditions of uncertainty
Knowledge - Possesses extensive knowledge in primary discipline or technical/ scientific area; State-of-the-art knowledge of technologies, processes, and practices; Point of authority and/or source of technical/ scientific knowledge
Primary contribution is in applying knowledge (product, industry, professional, technical), rather than managing people. Greater than 50% of time is doing individual contributor work; No responsibility for developing and managing operating plans/budgets
Influence/People Leadership - Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-department considerations are often present ; May provide oversight to employees' professional development, but does not have unilateral hiring or firing authority