Business Analyst Leader - Healthcare Experience Required - Albany, NY
AppLabs 16 reviews - New York, NY

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Essential Job Functions

CSC is seeking a Healthcare Business Analyst with Call Center, Enrollment/Eligibility and Insurance experience to join our team in Albany, NY. The Business Analyst should have knowledge in the following areas:


Health care

required - Health Insurance experience highly desired

  • Experience with enrollment/eligibility that is both Web Based and Paper Based

Call Center

experience desired to include:
IVR and



  • Document management system using

  • Work Process documentation and design:
LEAN, 6Sigma, BPM, BPMN,


Plans and designs complex business processes and system modifications. Makes recommendations to improve and support business activities.

Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties.

Creates complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all client requirements are incorporated into the system design.

Provides input into developing and modifying systems to meet client needs. Develops business specifications to support these modifications.

Coordinates and facilitates meetings with clients to gather and document requirements and explore potential solutions.

Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. May plan, allocate and monitor work of other business analysts.

Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.

Provides time estimates for project related tasks.

Provides leadership and work guidance to less experienced personnel.


Basic Qualifications

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in business administration, information systems, or related field preferred

Seven or more years of business analysis experience

Experience working with the interface of information technology with functional groups within an organization

Experience working with business processes and re-engineering

Experience working with computer programming concepts and basic language

Other Qualifications

Strong interpersonal skills to interact with customers and team members

Strong communication skills

Strong analytical and problem solving skills

Good presentation skills to present to management and customers

Good leadership skills to coordinate, oversee and lead team/project members

Good personal computer and business solutions software skills

Ability to work in a team environment

CSC is an Equal Opportunity Employer M/F/D/V

About this company
16 reviews
Apple has an "i" for revolutionary technology. Since its release, the company's iPhone has spurred a revolution in cell phones and mobile...