Essential Job Functions
CSC is seeking a Healthcare Business Analyst with Call Center, Enrollment/Eligibility and Insurance experience to join our team in Albany, NY. The Business Analyst should have knowledge in the following areas:
required - Health Insurance experience highly desired
- Experience with enrollment/eligibility that is both Web Based and Paper Based
experience desired to include:
- Document management system using
LEAN, 6Sigma, BPM, BPMN,
- Work Process documentation and design:
Plans and designs complex business processes and system modifications. Makes recommendations to improve and support business activities.
Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties.
Creates complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all client requirements are incorporated into the system design.
Provides input into developing and modifying systems to meet client needs. Develops business specifications to support these modifications.
Coordinates and facilitates meetings with clients to gather and document requirements and explore potential solutions.
Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. May plan, allocate and monitor work of other business analysts.
Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.
Provides time estimates for project related tasks.
Provides leadership and work guidance to less experienced personnel.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, information systems, or related field preferred
Seven or more years of business analysis experience
Experience working with the interface of information technology with functional groups within an organization
Experience working with business processes and re-engineering
Experience working with computer programming concepts and basic language
Strong interpersonal skills to interact with customers and team members
Strong communication skills
Strong analytical and problem solving skills
Good presentation skills to present to management and customers
Good leadership skills to coordinate, oversee and lead team/project members
Good personal computer and business solutions software skills
Ability to work in a team environment
CSC is an Equal Opportunity Employer M/F/D/V
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