Business Analyst-Customer Marketing Technology
Hilton Worldwide - Addison, TX

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Hilton Worldwide - Dallas - System Solutions

15305 N Dallas Parkway Suite 600



The Business Analyst's primary function is to gather and document business and technical requirements as they relate to customer marketing system solutions. The Business Analyst is responsible for marshaling Customer Marketing Technology projects through the standard project methodology from Strategy through Run Phases. This position will require a resource with strong project management skills, who can partner with the business team and vendors to implement and deliver integrations, specific application modules, and web services which meet the requirements of the Global Customer Marketing organization while simultaneously adhering to the Hilton Enterprise Architectural Standards. The Business Analyst is expected to maintain strong relationships with internal and external technical resources and key business stakeholders.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

Specifically you will be responsible for performing the following tasks to the highest standards:

Escalation and problem management

Document post-mortem reviews of escalation with outsourced vendor

Review trends in incidents with vendors to recommend process improvements and reduce downtime

Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Develops and maintains documentation to improve marketing systems designs in order to adhere to Hilton best practices.

Coordinate user acceptance testing and signoff\

Ensure project milestones are met by internal and/or vendor teams.

Design new systems by analyzing requirements; constructing architectural artifacts; studying system capabilities; writing specifications.

Oversee vendor design and implementation of systems.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Four (4) year college degree or equivalent work experience in lieu thereof.

Minimum of one (1) year project management or related experience.

Minimum of one (1) year experience in business requirements definition.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Minimum of one (1) year demonstrated expertise in the development project life cycle and in the delivery of integrations across multiple platforms and components.

Minimum of one (1) year familiarity with a broad range of existing Hilton Worldwide applications.

Minimum of one (1) year experience in a visual modeling tool, preferably UML.

Minimum of two (2) years knowledge of business process analysis, optimization and modeling.

Proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.











Hilton Worldwide



Day Job

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Team Member