Business Analyst-Transportation
NFI Industries - Voorhees, NJ

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Job Summary: This position will be responsible for systems implementation, communications between the business and IT communities, defining and documenting requirements, systems testing, internal & external support and issue management and resolution. This position reports to a Director level role. Essential Duties & Responsibilities: 
  • Manage the implementation of a designed solution including documentation, preparation, testing, training, deployment and support. 
    Will participate in solution design and manage requirements through the technical groups. 
    Responsible for defining and documenting project and user requirements. 
    Analysis and documentation of the requirements must be thorough, inclusive of both the operational requirements and detailed explanation of how the system should work. 
    Documentation must be written so that it can be understood by any perspective reader. 
    Documentation must be maintained and updated. 
    Responsible for being job specific system expert in the department and to the user base. 
    Be able to evaluate job specific system process and functionality and make recommendations for improvements to the solution. 
    Ability to define, find root cause and resolve system issues. 
    Upon identification, produce the appropriate documentation defining the issue, root cause, priority and requirements for resolution. 
    Manage issue through resolution. 
    Ability to train non-experienced and experienced end-users on system usage, both in writing and verbally.

Requirements:
  • Ability to analyze and clearly articulate possible solutions. Review environment with a clear understanding of both operations and systems to identify areas of improvement.
  • Must understand the technologies, solutions and development options available for the solution. Manager will be used as a decision maker on solution design and implementation.
  • Ability to establish a deep knowledge and understanding of the job specific system(s), both tier 1 & tier 2.
  • Will be utilized as knowledge expert on the application for existing processes and needed improvements.
  • Ability to reinforce correct processes with the job specific system(s) to the users with explanations of why it is necessary.
  • Ability to manage deliverables of a project or manage a small project holistically.
  • Ability to utilize proven project management methodologies to engage and interact with all necessary participants.
  • Ability to move the project forward and get the necessary reviews and approvals to continue progress.
  • Excellent written and verbal communication skills are a must.
  • Key aspect of the position is the ability to document accurately and holistically.
  • Communications must be clear to all audience members and provide opportunity for feedback concerning the content.
  • Ability to manage customer support issues through completion.
  • Understanding of customer support methods and a sense of ownership for resolving the issues.
  • Basic understanding of computing technologies including PC usage, windows, printing configuration, application configuration settings and productivity software (MS Word, Excel, PowerPoint, etc).
  • Develop an understanding of the networking technologies utilized and how they can be leveraged in solutions.
  • A good understanding of the EDI technologies, data mapping and data flow.
  • 3+ years software solution design and implementation
  • 3+ years project management
  • 3+ years customer support
  • 3+ years industry experience 3 rd party logistics, warehousing and/or transportation a plus
  • Job Specific System(s) experience a plus
  • Bachelor’s degree or comparable work experience
Other:
  • Requires up to 35% travel based on business requirements

NFI Industries - 15 months ago - save job - copy to clipboard - block
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