Business Liaison - Information Technology
Philadelphia Corporation for Aging - Philadelphia, PA

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JOB OPENING

TITLE: IT Business Liaison – IT DEPARTMENT

DEFINITION: Under the direction of the Director of Information Technology, this person acts as a bridge between the agency staff and Information Technology (IT) areas. This person is responsible for clarifying business requirements, providing consultation for alternative solutions, participating in various project phases, participating in issues resolution determination and facilitating meetings between agency staff and IT. This person will prepare management reports and /or examination responses as required.

QUALIFICATIONS:

Education :
  • Bachelor Degree in a related field, with 5-7 years experience working in a social services or healthcare environment. Experience working within an IT department a plus.
  • Four additional years of relevant experience can substitute for a degree.

Experience :
  • Experience planning and implementing projects that meet the short- and long-range business goals.
  • Experience analyzing business processes, interpreting operational requirements, and working with others to plan out the required solution.
  • Experience communicating with individuals and groups.
  • Experience producing documentation such as user manuals, help text guides, training guides, etc., for non-technical audiences. Training experience with non-technical audiences a strong plus.
  • Experience MS Office Word, Excel and PowerPoint. Knowledge and experience with Oracle a plus.
  • Excellent ability and strong willingness to learn new applications, new processes, new skills with short notice. Able to take full advantage of learning materials such as product administrator manuals and user guides, online knowledgebase and support sites, and self-paced training material.

Personal Characteristics :
  • Effective organizer with the ability to manage large amounts of information.
  • Easily communicates with all staff in the organization presenting technical issues in non-technical terms.
  • Efficiently transfers working knowledge .
  • Avid learner, able to quickly absorb new material regarding software, business processes, etc.
  • Works well under pressure and able to meet deadlines
  • Self-starter, able to present unsolicited options, suggestions and opinions.
  • Effectively responds to multiple requests for information and assistance.

DUTIES AND FUNCTIONS:

  • Participates in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures of the IT department.
  • Serve as the liaison between IT and, agency and external staff to support, define criteria and guide project development :
  • Support/troubleshoot problems
  • Develops/implements new custom systems, new screens, and new reports.
  • Supports ongoing changes/maintenance of existing custom systems and reports.
  • Assists agency staff in understanding the possibilities available and the most efficient way to accomplish their goals.
  • Relates specifications for any of the above to programming staff through either written or verbal communication. Includes an overview of the project and goals to be met.
  • Tests new programming prior to release.
  • Writes instructions or manuals for end-user
  • Develops documentation including training course outlines, reference guides/manuals, FAQ’s, and help text.
  • Provides technical support and training to PCA Staff and external agencies on new or revised systems .
  • All other duties as may be assigned.


  • PERFORMANCE EXPECTATIONS

    Examples of performance measures:
    • Customer satisfactory rating from PCA Staff
    • Increased effectiveness and efficiency in the use of PCA and State systems.
    • Provide accurate and timely reporting of problems and solutions.

    CUSTOMERS :
    • PCA Staff
    • Senior Centers/IHSP Staff
    • PCA Providers
    • PCA Subcontractors

    SALARY: $37,585.00 (Rev. 11/2012)

    Job Specifics

  • Liaison role – Works with agency staff to define criteria for new programming:
  • Includes new custom systems, new screens, and new reports.
  • Also includes ongoing changes/maintenance of existing custom systems and reports.
  • Assists agency staff in understanding the possibilities available and the most efficient way to accomplish their goals.
  • Relates specifications for any of the above to programming staff through either written or verbal communication. Includes an overview of the project and goals to be met.
  • Tests new programming prior to release.
  • Writes cheat sheets, instructions, or manuals for end-user
  • Trains agency or subcontract staff in the use of new or revised programs.


  • Senior Center – requires comprehensive knowledge of Senior Center Operations, the Senior Center App, Touch Screen App, and setting icons for the touch screen. Need some knowledge of the Web Budget Application. In coordination with Program Management staff:
  • Provide support and/or training to Senior Center staff.
  • Assist Senior Center Staff correcting/understanding center activities and the use of Touch Screen application
  • Support web budgeting activities


  • Oracle Client System - requires comprehensive knowledge of Client System software as well as the specific business practices of all departments who use this system
  • Support/troubleshoot issues for any screen, any department


  • IHSP – requires some knowledge of IHSP operations and comprehensive knowledge of the Oracle Client System
  • In coordination with Program Management – provide support and/or training to IHSP staff


  • Providers Web Services – requires knowledge of how providers invoice for Options services and the service orders produced thru the Oracle Client System
  • Provide support with web billing, service order retrieval issues


  • Provider System – requires comprehensive knowledge of the Oracle Provider System
  • Support/troubleshoot problems with budgets, unit costs
  • Annual transfer of the FCSP and Waiver budgets (for meals, Senior Companion, Housing, Transportation, Attendant Transportation)
  • Provider backup to BA Mgmt in ‘unsubmitting’ web invoices that need correction


  • Oracle Maintenance
  • Troubleshoot issues with logins, correct phone extensions
  • Maintain street file by referencing USPS for zip codes and Census Bureau for census tracts


  • Oracle Report Maintenance
  • Occasionally move a report to another category, change a report name


  • Oracle Security
  • Set security so that supervisors have access to all budgets managed by their staff

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