Business Operations Specialist/HICS Coordinator
Georgia Department of Human Resources 17 reviews - Atlanta, GA

This job posting is no longer available on Georgia Department of Human Resources.

The Georgia Department of
Human Services, Division
of Family and Children Services (DFCS), Business Operations
Specialist/Hosted Integrated Contact Service (HICS) Coordinator
in downtown Atlanta.

Under general supervision, the Business Operations Specialist /HICS
Coordinator will be a core member of the Business Operation Planning
(BOP) planning team. This position has the primary responsibility
of developing an OFI Call Center for client general inquires and client
interviews. Additional duties include, but are not limited to participate
in team activities; manage users (add, change, and delete); maintain
data base; maintain reports, train staff, liaise with Office of Communications,
liaise with local county facilities on telephone issues with escalation
to BOP BAS; watch real time statistics for One Georgia Call Center
performance and level one support for all One Georgia Call Center
activities; maintain training materials and agent sheets; participate
in marketing and education related to the One Georgia Call Center;
coordinate with DFCS and DHS call center management to develop policies
and procedures for the One Georgia Call Center.

The Business Operations Specialist /HICS Coordinator will maintain
close and routine interactions with various agency and/or community
partners. As such excellent corporate communication skills (demeanor/dress,
verbal, written) and a professional image are prerequisites .


Call Center supervisory experience is REQUIRED

Our candidate will have a
Bachelors degree in Business Administration and 4 years call center
supervisory experience


A Masters degree and 2 years call center supervisory experience


8 years call center experience of which 4 were in a supervisory position

Candidates invited to interview must be prepared to demonstrate competencies

in the following areas:
Interpretation of call center data

Creating and managing databases

Excellent corporate communication skills and the ability to
communicate effectively with various levels of staff, service
providers, community groups, and families


In addition to a competitive
salary of up to $56,000 we offer a generous
package that includes a flexible schedule, training opportunities,
employee retirement plan, deferred compensation, 12 paid holidays,
vacation and sick leave, dental, vision, long term care, and life

Current state employees are subject to DHS salary practices.
This position is a PL-16


enjoy a quality of life that would be hard to find in any area across
the nation. Lower taxes and a lower cost of living enable you to do
more with the money you make and maintain a higher standard of living.
Within Georgia you’ll also find an unlimited supply of recreational
and cultural opportunities. Enjoy boating, camping, fishing, golf,
hiking, picnicking, swimming, tennis or just relaxing against Georgia’s
many scenic backdrops. Georgia is a 57,906-square-mile playground
filled with natural beauty and immaculate resources. From the mountains
to the coast, from ballet to baseball, Georgia offers you a livability
and quality of life that can help you achieve your dreams.

About this company
17 reviews