The Total Access team is seeking a business analyst to work as a member of the business system analyst team to support current and future staffing systems. Strong leadership, teaming, technical and analytical skills are required. Duties will include: Collecting, analyzing and documenting requirements from process owners, preparing work estimates for assigned tasks showing completion of milestones associated with specific projects and implementation activities. Collaborating and communicating with Business Partners and cross functional stakeholders on project requirements, activities, and status. Defining customer requirements for user acceptance testing that will be used to verify system functionality, quality, and accuracy and coordinate testing schedules, and assist in the preparation of test scripts. Facilitating customer and/or charter projects, developing business requirements based on end user experience and metrics analysis in support of the Total Access model. Supporting the development of applicable business case, risk analysis and resource requirements as reflected in commitments, opportunities and risks to the Business Plan ensuring that strategic initiatives are supported in process improvement activities. Assisting with the coordination of reviews, assessments, and audits of business process documentation, as required and assisting in efforts to identify opportunities to eliminate, consolidate and/or simplify process documents. Developing or assisting with the development of process standards, guidelines, methods and tools and provide support to teams to work within, integrate with or improve the existing process architecture.
[ + ] Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Build Positive Relationships
Builds effective working relationships within the work group, with interorganizational employees, and occasionally with external customers. Probes for and provides information to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on team and organization goals than on own goals. Seeks agreement from work group, with other employees, and occasionally with external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
[ + ] Change Management
Encourages fellow work group members, internal employees, and occasionally external customers to question established work processes or assumptions, ask 'why' until underlying cause is discovered, and support continuous improvement actions and alternatives. Advises others to remain open to ideas offered by others; supports and uses good ideas to solve difficult problems or address difficult issues. Recognizes fellow work group members, internal employees, and occasionally customers who make useful changes. Helps fellow work group members, internal employees, and occasionally external customers overcome resistance to change; shows empathy with people who feel loss as a result of change. Minimizes complexities, contradictions, and paradoxes or reduce their impact on fellow work group members, internal employees and occasionally external customers; clarifies direction and smoothes the process of change.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Systems Thinking
Evaluates job tasks and processes on how well they help meet team objective(s); identifies non-value-adding components and barriers. Formulates change strategies; seeks input from others to evaluate options for change and encourage buy-in. Makes appropriate changes to job/role structures and processes by communicating effectively and focusing on new skill development. Uses accurate measurement systems to monitor the implementation.
[ + ] Analytical Skills
Basic - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.
Preferred - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.
[ + ] Business Case Analysis
Basic - Complete knowledge of business case analysis to effectively perform functional responsibilities of the occupation.
Preferred - Extensive and specialized knowledge of business case analysis to effectively perform functional responsibilities of the occupation.
[ + ] Process Improvement Methods
Basic - Complete knowledge of product and process improvement methodologies (e.g. 6-Sigma, Lean).
Preferred - Extensive, specialized knowledge of product and process improvement methodologies (e.g. 6-Sigma, Lean).
Basic Qualifications For Consideration
Do you have experience analyzing data and/or identifying functional and systems requirements with multiple customer sets?
Do you have any experience developing business requirements for enterprise wide systems?
Do you have experience working with cross-functional or cross-organizational teams to develop Information Technology (IT) project plans and schedules?
Do you have experience implementing and executing software release processes?
Level 3 - Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.
Level 4 - Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
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