The primary purpose of this position is to participate in the system development life cycle including requirements gathering, design, testing, communication and deployment of Information Services Department (ISD) and business solutions. The employee serves as a liaison between ISD and the business units in order to maintain and enhance business systems, processes and technologies. The person in this position develops and maintains business process systems and supporting tools associated with those systems, assists customers in developing technology based solutions to meet business challenges, responds to customer information requests, and resolves complex issues for ISD and/or its customers.
The employee demonstrates a thorough knowledge of processes and procedures within ISD and the supported business units and is expected to continue formal and informal training to enhance and sustain these required skills. Position also provides direction to other PPL employees, contractors, and vendors. Position builds effective relationships with business partners and works collaboratively with ISD and the business lines. Position communicates effectively in a verbal and written manner.
This position will primarily be a part of teams for the Financial, Human Resources, and other PPL Services departments.
Provides independent support of and is expected to have a strong knowledge in the following areas:
The techniques of diagnosing, analyzing, and resolving business tool problems; Applies techniques to solve complex issues
Business process mapping
Alternative approaches to creating solutions
Translating business requirements into system functionality and design documents
Assisting the business line in writing clear and compelling business cases
Project estimating and identifying project milestones and project specific risks
Providing technical support for functional areas of the applicable business line
Utilizing personal productivity software such as spreadsheets, databases and query tools for data analysis, verification and presentation
IT Support for applications, technical areas, standards and supporting tools
Responding to customers’ questions on the use of existing and emerging technology tools, hardware and software
Staying abreast of current and emerging technologies through formal and informal training
Analysis, testing, and migration of new or upgraded products and technologies
Developing material to facilitate the use and understanding of ISD processes, services, and applications
Providing application and technical support during nonstandard business hours including storms and other emergency situations
Relationship Management and Communication
Collaborating with internal technical experts and external vendors
Building effective relationships with business partners and works collaboratively with the business lines to set realistic expectations and deliverables
Building effective relationships with ISD team members and works collaboratively with internal groups to set realistic expectations and deliverables
Candidates must meet the basic qualifications to receive consideration.
Business Systems Analyst
- BS/BA degree with 4 to 6 years of relevant experience or HS diploma and 5 to 7 years of relevant experience.
Sr. Business Systems Analyst
- BS/BA degree with 5 to 7 years of relevant experience or HS diploma and 7 to 9 years of relevant experience.
Lead Business Systems Analyst
- BS/BA degree with 7 to 9 years of relevant experience or HS diploma with 9 to 11 years of relevant experience.
Demonstrated ability to work in a team environment.
Acts with the customer in mind, works with customers to gather business requirements and translate into system requirements.
Excellent communication and interpersonal skills with the ability to present ideas in a concise and focused manner.
Experience with testing tools and writing/executing tests.
Experience with SQL or other query tool.
Some knowledge of computer languages, programming and development tools.
International Institute of Business Analysts Certification.
Project management experience.
Equal Employment Opportunity
PPL is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace - M/F/D/V
PPL Corporation (PPL) is an energy and utility holding company, which through its subsidiaries, generates electricity from power plants in...