Summary of Job Function
Supports the development of individuals, teams and work initiatives. Provides the technical direction of the assigned work components for a product, platform or project. Negotiates with stakeholders to determine scope and budget of work activities which advance TSYS business objectives and client needs. Builds and maintains customer relationships.
Provides matrix management to multiple work teams and projects in a high risk, dynamic environment. Team tasks may be highly specialized in nature in one or more functional areas. May directly supervise up to five team members.
Assists management in guiding development and support activities for respective area to include problem resolution/management, application maintenance, project requests and system enhancements. Tracks projects or tasks for component(s) to keep on schedule and to recommend adjustments to resource allocation based on work prioritization. Plans, conducts and directs research/development work on projects.
May serve as Subject Matter Experts for Components (or development and support for a single module) and must be able to guide understanding of customer requirements and impact for area (e.g. monetary impacts of module to client, impact to system changes and/or issues to TSYS and Client).
Oversees review of deliverables from the relevant TSYS processes (i.e., Service Center, Options, TMM, CDMET, and File Transfer) for content, accuracy, and potential system impacts. Has accountability for project teams’ work.
Provides regular reporting to the Customer and Director on status of product/projects, work requests and process improvements. Participates in client meetings and TSYS sponsored forums.
Leads project team, where appropriate. Provides direction to team members and/or projects. Monitors success of project and/or performance of team members and provides input, when necessary, to their performance review. Teaches skills to help team members increase their effectiveness. Monitors, trains, or provides input on training for the appropriate team member to ensure required skills are achieved/maintained for effective management in their assigned areas.
Performs other duties as assigned.
Required Knowledge, Skills and Abilities
Exhibit characteristics that align with corporate leadership and core values.
Listen well and utilize information.
Ensure meaningful performance evaluation meetings and documentation.
Understand the clients’ business and collaborate with the clients to meet their objectives.
Plan and manage to annual budget for cost center.
Understand the factors which enable TSYS to prosper.
Work well in a fast-paced, high pressured environment with irregular hours.
Travel as required.
Possess and apply specialized knowledge unique to the organization using common methods and principles.
Analyze information for routine problem resolution.
Plan and lead the work efforts of others.
Demonstrate appropriate leadership style in varying circumstances.
Guide team members performing specialized duties.
Possesses proven technical skills at a Senior programming level.
Influences and motivates others, often involving competing priorities and limited resources
Provides operational leadership
Demonstrates strong communication and presentation skills
Possess and demonstrates strong project management skills
Education and/or Experience
Four year college degree and eight or more years professional experience or ten or more years professional experience is required.
4 years of experience as a programmer or 6 years without a 4 year college degree
Previous management experience is required and some appropriate TSYS experience is preferred.
Total System Services, Inc.
Stephanie Danielle Johnson
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