CALL CENTER REP - Evening and weekend hours - BILINGUAL IN SPANISH PREFERRED
Responding to routine calls and information that come through the Regional Customer Service Call Center from the general public.
Answers all calls via a multi-line phone system in a professional and timely manner; provides first line information regarding public transportation.
Utilizes trip itinerary software and other resources to respond to routine trip planning and ridesharing requests.
Makes face to face contact with the public at the Customer Service window.
Sells Regional fare media using a computerized cash register system; processes cash, check and credit card purchases; processes purchases on daily reports.
Receives and records customer feedback consistent with procedures.
Mails schedules upon request.
Maintains proper inventory of published service brochures.
Tracks service complaints and performs other record keeping tasks.
Prepares public correspondence/information as needed.
Minimum Knowledge, Skills and Abilities:
High school diploma or equivalent.
One year of customer service or related public contact experience.
Well organized with an ability to multitask.
Ability to handle cash and credit card transactions and to maintain an accurate and balanced sales report.
Fluency in English and some ability to communicate and/or learn to communicate in Spanish
Confidence to work independently.
Ability to perform multiple tasks simultaneously using a computer, answering a multi-line phone, and responding to face to face inquiries.
Pleasant conversational and helpful voice tone that demonstrates and an exceptional level of patience required to effectively communicate with staff and the general public.
Comimitment to work during adverse weather.
A working knowledge, keyboard dexterity, and comprehensive understanding of Microsoft Suite packages.
An equivalent combination of related education and experience may be substituted for the above stated minimums excluding High School Diploma, GED, Licenses, or Certifications