Responsible for ensuring that Banquet employees at events deliver service to the specifications of the Banquet Event Order (BEO).
DUTIES & RESPONSIBILITIES
include the following. Other duties may be assigned.
- Ensure that events meet BEO requirements.
- Provide excellence in customer service, and ensure that Banquet staff is providing such service.
- Communicate with event coordinators to meet any customer needs.
- Serve & bus tables if necessary.
Supervisory authority over servers/bussers at planned event.
Excellent verbal skills. Ability to tactfully and diplomatically deal with the staff. Must possess a high regard for customer service.
EDUCATION AND EXPERIENCE
High school diploma or GED. 1 to 2 years prior hotel, banquet or convention experience in a lead or supervisory role.
Morongo Casino, Resort & Spa - 18 months ago