CATIA IEX Consultant - OH
Integrated PM Solution, Inc - Dayton, OH

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Integrated PM Solution is looking for consultants to fill a 6 Months+ CATIA IEX Consultant position in Dayton Ohio Responsibilities Act as CATIA ICEM Shape Design Expert (IEX) Subject Matter Expert (SME) Create and maintain Skills and product family definitions in IEX tool set Basic IEX administration ( weekly work rules) Setup and configure contact types forecast groups and agent mapping in IEX Maintain MU and data structure within the IEX tool Agent administration updates with add deletes and changes of status Support and use IEX Performance Manager Time and Smart sync integration IEX Forecasting Staff Planning and Scheduling Support Implementation of Web station as an added feature for the Agents for viewing their Scheduled and their call statistics Integration of IEX server with CMS Provide training to the users on the IEX functionally and help their daily use Provide training on IEX web station Requirements Bachelors Degree or equivalent Current or recent role implementing and using CATIA ICEM Shape Design Expert (IEX) MUST have 4 years of experience with CATIA ICEM Shape Design Expert (IEX) system administration (Mandatory) IEX Setup and configure contact types forecast groups and agent mapping IEX administration (weekly work rules) IEX Maintenance of agent updates with add deletes and changes of status IEX Performance Manager Time and Smart sync integration IEX Forecasting Staff Planning and Scheduling IEX Web station experience Integration of IEX server with CMS Experience using Workforce management tools and resource scheduling in a multicenter environment (across multiple channels in a complex environment) Excellent Organization time management interpersonal oral and written communication skills Financial negotiation and presentation skills with the ability to maintain excellent relationships Analytical and problem solving skills Understanding of Customer Care Technology and Telecom industry Note Full background check Drug test and Proof of employment authorization will be required Interviews may be conducted via Skype Integrated PM Solution Inc is a Diverse Equal Opportunity Employer Candidates must already have authorization to work in the US Relocation and transportation costs not provided CATIA IEX exp
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About this company
Integrated PM Solution provides professional IT consulting services nationwide to industry leading corporations.