CCR I - Retail
Suddenlink - Balch Springs, TX

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Under close supervision assists customers primarily in person in order to provide information about Suddenlink Communications products and services. Achieves sales objectives by identifying needs and selling services. Provides assistance with billing or service questions or problems, process payments, exchange and/or issue Company equipment. ILLUSTRATIVE ACCOUNTABILITIES
• Provides quality internal and external customer service surrounding the Company values
• Greets and serves customers with the highest degree of courtesy and professionalism
• Determines customer needs in order to sell or upgrade services
• Demonstrates services and educates customers on products and equipment
• Explains bills and Company policies and procedures concerning prices, billing and service Accurately
• Establishes customer accounts using the applicable billing system
• Enters pertinent information accurately to customer accounts including credits, payment and billing information
• Processes customer payments accurately and balances daily transactions according to established cash management procedures
• Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
• Maintains accurate inventory of customer-premise equipment
• Issues and receives, and maintains records of customer-premise equipment
• Troubleshoots service-related problems with customers; tests customer-premise equipment
• May contact customers regarding Company services
• Performs other duties as assigned
Position Requirements
• Ability to read, write and communicate orally
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard calculator, fax and other standard office machines
• Ability to stand and/or sit for extended periods of time
• Ability to bend, reach and twist
• Ability to lift up to 15 pounds JOB QUALIFICATIONS
• High school diploma or equivalent
• Proficiency in using a Windows-based computer
• Keyboarding skills
• Ability to prioritize and organize effectively
• Ability to multi-task
• Ability to work independently and with others
• Customer service and/or sales experience preferred

Suddenlink - 2 years ago - save job
About this company
57 reviews
Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...