Come Join Our Team! Suddenlink Communications™ is a top-10 U.S. cable broadband provider, supporting the information, communication and entertainment demands of approximately 1.3 million customers. In a growing number of markets, Suddenlink offers digital TV, high-speed Internet and telephone service for the home and office.
Suddenlink prides itself in providing local Customer Service that sets us apart from the competitors and our skilled Customer Care Representatives provide top-notch product knowledge to our customers personally.
As a Customer Care Rep you will receive fantastic Employee Benefits such as:
Major Medical, Dental and Vision
Paid Vacation/ Sick Leave
Employee Assistance Program
401k Company Match Plan
Free cable and Internet
Discounted phone service
Customer Care Reps receive education/training to work with cutting edge products such as Cable, Internet and Digital Phone Products. We take pride in our Customer Service by educating customers regarding their existing and new services, informing them about other services and proposing solutions to customer problems. The Customer Care Reps will describe the advantages of and sells additional Suddenlink services to customers.
We offer great competitive base compensation with unlimited opportunity to enhance your own paycheck!
Our Customer Care Reps:
• Provide quality customer service surrounding the Suddenlink values
• Greet and serve customers with the highest degree of courtesy and professionalism
• Educate and determine customer’s needs and preferences in the use of installed products and recommend service upgrades or additional products
• Provide assistance with billing, service questions, process payments and issue company equipment
Job Qualifications include a High School Diploma or equivalent; proficiency of Windows based computer operation; strong interpersonal and multi-tasking skills. Excellent Customer Service and teamwork attitude is required. Ability to pass background and drug screen required.
Suddenlink Communications offers all employees and applicants for employment equal opportunity without regard to race, color, religion, national origin, ancestry, age, gender, pregnancy, physical or mental disability, veteran status, sexual orientation or other protected group status.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.