CCR I - Sales
Suddenlink - Greenville, NC

This job posting is no longer available on Suddenlink. Find similar jobs: Ccr jobs - Suddenlink jobs

NO PHONE CALLS, PLEASE. All correspondence sent via email. Submit resume online.

Under close supervision the Sales Customer Care Representative will answers in-bound sales calls to acquire new residential customers and to identify additional Suddenlink Communications products and services for existing customers by maximizing sales opportunities.

FULL-TIME shifts = M-F 8am-8pm and Sat 8-5

ILLUSTRATIVE ACCOUNTABILITIES

• Provides quality internal and external customer service surrounding Suddenlink’s values
• Greets and serves customers with the highest degree of courtesy and professionalism
• Determines customer needs in order to sell or upgrade services
• Promotes and executes current marketing campaign information
• Ensures customers understand operating requirements of all products
• Explains bills and Suddenlink policies and procedures concerning prices, billing and service
• Establishes customer accounts using the applicable billing system
• Enters pertinent information to customer accounts accurately including credits, payment and billing information
• Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
• Insures revenue goals are met and exceeded by identifying the added values and benefits of products and services
• May contact customers regarding Suddenlink services
• Performs other functional area duties, as required to meet business needs

“The above accountabilities are not meant to reflect all duties specific to this job”.

Position Requirements

ESSENTIAL JOB FUNCTIONS

• Possess professional verbal, written and interpersonal communication techniques
• Vision acuity required for extensive use with PC, calculator and reference materials
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard calculator, fax and other standard office machines
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to multi task in a fast paced customer focused environment
• Ability to sit or stand for extended periods of time
• Ability to lift and move up to 30lbs.

QUALIFICATIONS

• High school diploma or equivalent
• MINIMUM OF 1 YEAR SALES EXPERIENCE
• Minimum of 1 year customer service experience
• Proficiency in using a Windows-based computer
• PC keyboarding skills
• Strong interpersonal communication skills
• Ability to take ownership and initiative to address customer needs
• Excessive knowledge and application of basic mathematics
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Must pass validated pre-employment computer assessment
• Must successfully pass drug and background screenings

WORK EXPERIENCE

• Sales and customer service experience

WORKING CONDITIONS

• Professional, fast-paced, multi-tasking, customer focused environment
• Ability to work in climate-controlled areas
• Exposure to typical office environment

NO PHONE CALLS, PLEASE. All correspondence sent via email. Submit resume online.

Search Firms
Please read carefully:

Suddenlink Communications is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Suddenlink Communications via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Suddenlink Communications. No fee will be paid in the event the candidate is hired by Suddenlink Communications as a result of the referral or through other means.

Suddenlink - 17 months ago - save job - block
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About this company
45 reviews
Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...