CCR I - Sales
Suddenlink - Tyler, TX

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Under close supervision the Suddenlink CSR I Sales agent answers in-bound sales calls to acquire new residential customers and to identify additional Suddenlink Communications products and services for existing customers by maximizing sales opportunities.

ILLUSTRATIVE ACCOUNTABILITIES
•Provides quality internal and external customer service surrounding the Company values
•Greets and serves customers with the highest degree of courtesy and professionalism
•Determines customer needs in order to sell or upgrade services
•Promotes and executes current marketing campaign information
•Ensures customers understand operating requirements of all products
•Explains bills and Company policies and procedures concerning prices, billing and service
•Establishes customer accounts using the applicable billing system
•Enters pertinent information to customer accounts accurately including credits, payment and billing information
•Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
•Insures revenue goals are met and exceeded by identifying the added values and benefits of products and services
•May contact customers regarding Company services
•Performs other duties as assigned
Position Requirements: Position Requirements: ESSENTIAL JOB FUNCTIONS
•Ability to read, write and communicate orally
•Near vision acuity required for extensive use of PC, calculator and reference materials
•Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard calculator, fax and other standard office machines
•Ability to sit for extended periods of time
Position Requirements
JOB QUALIFICATIONS
•High school diploma or equivalent
•Proficiency in using a Windows-based computer
•Keyboarding skills
•Ability to prioritize and organize effectively
•Ability to multi-task
•Ability to work independently and with others
•Bi-lingual proficiency preferred in some locations
WORK EXPERIENCE
•Customer service and/or sales experience preferred
WORKING CONDITIONS
•Ability to work in climate-controlled areas
•Exposure to typical office environment

About this company
64 reviews
Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...