CEA (Spanish) Field Rep-Hudson County NJ
Chamberlin Edmonds - Bayonne, NJ

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We are currently seeking a Resolve Application Specialist/Field Representative to be based in our Union office and do regular travel within Hudson County. This exciting position is responsible for providing high quality client focused service by collecting, documenting and scanning documentation from our patients as part of the program application process. Some of the duties include:
•Reviewing inbox for daily work queues and completing them
•Answering incoming calls from hospital patients and our hospital staff
•Completing required forms to support the application process
•Answering incoming calls from agency caseworkers and providing updates regarding application or evidence status
•Requesting and picking up needed verifications from patients’ homes, employers, insurance companies, banks, etc.
•Copying and delivering received verifications to agencies or main office
•High School diploma; some college preferred
•Able to read and speak both English and Spanish fluently
•Previous customer service experience, preferably in a busy call center environment
•Strong and demonstrated verbal and written communication skills
•Demonstrated experience working with people of various educational and socioeconomic backgrounds
•Proficient computer skills including word processing and data entry
•Knowledge and experience with both Microsoft Word and Excel
•Strong organizational skills including the ability to prioritize, plan and follow through
•Friendly, aggressive, confident and professional demeanor
•Current and valid New Jersey driver’s license with acceptable history
•Reliable transportation; travel within the area at least 4 days/week requried
•Bachelor’s Degree, preferably in Social Work, Psychology or Business
•Knowledge of State Medicaid programs (NJ Care, Medically Needy), Charity Care and/or federal SSI/SSDI disability application processes and programs
•Experience communicating with government case workers and/or hospital personnel
•Previous case management experience
•Experience in Collections, Sales, Military or Investigations
•Previous experience working for Social Security Administration (SSA), Department of Medical Assistance and/or Department of Human Services

About this company
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Chamberlin Edmonds, an Emdeon company, is a leading provider of comprehensive eligibility and enrollment services with over 26 years of...