CEA Resolve Application Specialist-Denver CO
Chamberlin Edmonds - Denver, CO

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We are currently seeking a Resolve Application Specialist/Medicaid Followup Representative to work in our Denver location. This exciting position is responsible for providing high quality client focused service by using knowledge of state and federal government program requirements to efficiently maintain and update general information for our patients. Some of the duties include:
•Documenting and updating the computer system based on daily contact with an assigned applicant group and application evidence requirements( work activity, medical condition, third party contacts, demographics, employment or salary verification, etc)
•Reviewing inbox for daily work queues and following them to completion
•Answering incoming calls from hospital patients and our hospital staff
•Completing required forms to support the application process
•Answering incoming calls from agency caseworkers and providing updates regarding application or evidence status
•Assisting inquiries from patients and family representatives regarding the application process
•Assisting patients with scheduling appointments with caseworkers and/or attending appointments
•Associates Degree
•Knowledge of State Medicaid programs (CHP+, Family Medicaid, CICP) and/or federal SSI/SSDI disability application processes and programs
•Previous case management experience
•Knowledge of medical terminology
•Previous customer service experience, preferably in a call center environment
•Strong and demonstrated verbal and written communication skills
•Demonstrated experience working with people of various educational and socioeconomic backgrounds
•Proficient computer skills in Microsoft products: Outlook, Word, Excel
•Strong organizational skills including the ability to prioritize, plan and follow through
•Professional and courteous phone demeanor
•Skill in identifying problems as well as researching and recommending solutions
PREFERRED:
•Bachelor’s Degree, preferably in Social Work, Psychology or Business
•Ability to read, write and speak both English and Spanish fluently
•Previous management expereince
•Experience communicating with government case workers and/or hospital personnel
•Previous experience in a health care environment
•Previous experience working for Social Security Administration (SSA) and/or Department of Human and Social Services

Chamberlin Edmonds - 20 months ago - save job - copy to clipboard
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Chamberlin Edmonds, an Emdeon company, is a leading provider of comprehensive eligibility and enrollment services with over 26 years of...