CHILD SUPPORT SPECIALIST I - Promotional and Bilingual Only
County of Santa Cruz - Santa Cruz County, CA

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Under general supervision, perform interviews and office investigations to obtain factual information for the purpose of securing child support; identify and locate absent parents, their income sources and assets; monitor cases; and do related work as required.


THE REQUIREMENTS: Any combination of education and experience that would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain these knowledge and abilities would be:

One year of journey level clerical experience involving some public contact.

SPECIAL REQUIREMENTS: Special Working Conditions: Exposure to possible hostile reactions from Child Support clients; physically and mentally capable of performing the position's essential functions as summarized in the typical tasks section of the job specification. Fingerprint/Background Investigation: Ability to pass a background investigation. Fingerprinting is required.

Knowledge: Working knowledge of record keeping practices; methods of organizing work; and interviewing techniques for gathering factual data. Some knowledge of common legal terminology, legal documents and legal procedures for enforcing payment of child and spousal support; methods and techniques used to locate assets, income and absent parents; how to access and input data into a computer and word processing.

Ability to: Interview complainants and others to gather factual information; learn common legal terminology, types of documents and legal procedures used in child support; read, understand, explain and apply basic laws and regulations; make accurate arithmetic computations; establish priorities and schedule work to meet deadlines; establish effective rapport with client populations and others to obtain confidential information and elicit cooperation; maintain systematic and accurate records; communicate effectively orally and in writing; operate a computer terminal to input and access information and learn word processing.


ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years. Available after six months for vacation and/or sick leave.

HOLIDAYS - 12.5 paid holidays per year.

BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.

MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.

DENTAL PLAN - County pays for employee and eligible dependent coverage.

VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage.

RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years. County pays a portion of retirement contribution and participates in Social Security.

LIFE INSURANCE - County paid $20,000 term policy. Employee may purchase additional life insurance.

SDI - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.

DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”

H-CARE PLAN - Employees who pay a County medical premium share of cost may elect this pre-tax program.

HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses.

EMPLOYEE CREDIT UNION - Offers systematic savings and low interest loans.

DEFERRED COMPENSATION - A deferred compensation plan is available to employees.

OTHER - Other pay and benefit items apply to certain positions or assignments, such as Bilingual Pay and Night Shift Differential.


THE EXAMINATION: Your application and supplemental application will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental application. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental application. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply Online Now! Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 310, Santa Cruz, CA, 95060. For information, call (831) 454-2600. Hearing Impaired TDD# (831) 454-2123. Applications will meet the final filing date if received in one of the following ways: 1) In the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date.

Women, minorities and people with disabilities are encouraged to apply. If you have a disability that requires test accommodation, please call (831) 454-2600.

To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.


Click on a link below to apply for this position:
Fill out the
Supplemental Questionnaire and
Application NOW using the Internet.

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View and print the Supplemental Questionnaire.

This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire

View and print the official application form as an Acrobat pdf file.

A Santa Cruz County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in.

Fill out our application-request form.
We encourage you to submit your application on-line as this is the preferred application method. If, for any reason, you are unable do this, we can send you an application packet by conventional mail.

Contact us via conventional means.
You may contact us by phone at (831) 454-2600,
FAX at (831) 454-2240,

or e-mail at , or apply for a job in person at the Santa Cruz County Personnel Department.

You will need Acrobat Reader to download a .pdf file. If you don't have it and want to download the paper application and, if required, supplemental form, click here first.

Santa Cruz County Personnel Department

701 Ocean Street, Room 310 Santa Cruz, California 95060

Phone: (831) 454-2600 or TDD (831)454-2123