Jack Richman & Associates / JRA Consulting - Miami, FL

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CCNAVoice certified person for the following (the NICE components are not the primary application but will be great to have) Technical administration of Cisco Unified Communications Manager Cisco Unified Contact Center Enterprise Cisco Unity Connection Cisco Jabber Cisco CVP and Nice Systems call and screen recording modules Configure Monitor and troubleshoot Cisco Telecommunications and Nice Applications Configure monitor and troubleshoot the Server infrastructure for Cisco and Nice systems in all data centers Provide system “on call” support required to bring production systems to an operational state Oversee diagnosis and problem determination activities to resolve any technical problems that may occur Perform system administration functions necessary to support continuous daytoday system operations Required to understand and monitor all data system processes in case of system failures system changes or other notable issues warranting escalation Analyze design configure install and manage our enterprise telecommunications system Assist the network team as requested on the installation and configuration of Cisco Voice Gateways ISR Routers with SRST CUBE Routers and Analog gateways (VG224s) Configuration and troubleshooting of SIP circuits and equipment Perform expansion relocation or consolidation of voice infrastructure for all corporate locations as needed Support related voice services including attendant console call recording solutions such as Nice Work Force OptimizationQuality Manager and related systems with UC integration Interact with vendors of voice equipment network equipment voice and data circuits including maintaining support contracts with all vendors ccna-voice cdertified, cisco, nice
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