Work among the best. At The University of Kansas Hospital, the Department of Information Technology Services is committed to providing the information required to support patient centered care in a technologically superior environment while safeguarding data integrity, security, and accessibility. The hospital offers very competitive wages and an outstanding benefit package.
We currently have an opening for a Clinical Applications Support Analyst.
Answer the telephone in a prompt and professional manner.
Obtain information to diagnose a problem, and simultaneously document into a tracking system.
Escalation of problems as identified through troubleshooting, and appropriate follow-up to resolution.
Become proficient in the functionality and Department workflows designed in the O2 system.
Provide telephone support to any O2 user
Provide telephone and shoulder-to-shoulder support to the physicians/residents using the O2 system
Provide ad-hoc support to new physicians joining KU
Provide an end-of the shift major issues report to the O2 team member
Diagnosing and correcting problems in the O2 system.
Provide telephone support and train users in a one on one basis on basic O2 application issues.
Create and assign trouble tickets using the incident database.
High School Diploma/GED Required
Bachelor's Degree in healthcare related field prefered
One year experience working in a clinical related position.
Experience working in a customer service role is preferred.