NOTE: This position supports our Columbus, OH campus as well as the Fort Wayne, IN campus. The primary assignment can be in either area.
This description is intended to indicate the kinds of duties and level of difficulty required of this position; it is not intended to limit the right of any supervisor to assign, direct, and control the work of an employee under his/her supervision.
This position is responsible for the effective coordination, implementation, and maintenance of all financial aid and accounting activities at the assigned campus location.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Present a warm, friendly, and professional appearance when greeting and assisting clients, students, and visitors; follow proper procedures for receiving telephone calls and provide appropriate information when possible while complying with FERPA regulations.
2. Acquire, maintain, and demonstrate strong knowledge of all appropriate state, federal, and institutional financial aid policies, procedures and regulations. You must successfully pass your initial financial aid certification test and re-certification test on an annual basis.
3. Ensure Harrison College is in compliance with regulations regarding the awarding and distribution of Federal Title IV aid funds and state funds as it pertains to federal, state, accrediting agencies, and the Corporate office.
4. Supervise the staff in direct operations of the financial aid office and work in conjunction with the Corporate Financial Services office in regards to hiring and training new employees.
5. Provide team with expertise and knowledge to complete assigned tasks and meet goals.
6. Motivate and support team members.
7. Interface with management and provide necessary feedback to improve process flow.
8. Serve as a member of the financial aid management team.
9. Develop annual department plan for strategic and short-term objectives, and design weekly, monthly, and quarterly goals to measure performance.
10. Use metrics to track, analyze and improve team member production.
11. Maintain open lines of communication with supporting management in other departments to ensure campus is achieving overall goals.
12. Conduct appropriate and accurate financial aid appointments; assist all students (including VA students) with student financial applications, and counsel and advise students and parents regarding available financial assistance programs.
13. Conduct re-application process for all continuing students for the new financial aid year by March 1 st to ensure all students meet the deadline for state grant assistance.
14. Process and complete student files to include all required forms and materials necessary for completion of financial aid packaging in a timely manner.
15. Provide that all students (new, re-entry, and continuing) are planned and aware of their financial obligations to the school as well as the appropriate financial resources available to them.
16. Complete weekly report on outstanding and incomplete files for all students as required; assist with monthly accounts receivable reports and submit as required.
17. Demonstrate proficiency in timely collections of Title IV funding and Non-Title IV funding - collect 83% or more of outstanding receivables by the 45 th day of the term and 93% or more of outstanding receivables by the end of the term.
18. Process and maintain documentation for VA students as required by state regulations and the Veterans Administration.
19. Process all stipends for current students (when applicable) and forward to Campus Presidents office for authorization and corporate office for processing within 48 hours of students request.
20. Prepare and submit list of End of Loan Period (EOLP) students to Administrative Office by no later than end of week nine of the term.
21. Communicate with Admissions department weekly regarding current status of new students.
22. Participate in graduation preview, student registration, and quarterly re-entry campaigns as necessary responding to financial aid inquiries.
23. Handle difficult student situations that have escalated.
24. In conjunction with Administrative Financial Services Department, research and develop additional financial aid resources.
25. Attend financial aid training seminars and workshops as required.
26. Participate in state, regional, and national professional development and organizations.
27. Attend all necessary staff meetings and serve on campus and college-wide committees as assigned.
28. Perform all other duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies : Designs work flows and procedures, identifies and resolves problems in a timely manner, manages difficult or emotional customer situations, responds promptly to customer needs, listens to others without interrupting, speaks clearly and persuasively in positive or negative situations, responds well to questions, puts success of team above own interests, writes clearly and informatively, presents numerical data effectively, builds commitment and overcomes resistance, sets expectations and monitors delegated activities, inspires and motivates others to perform well, displays passion and optimism, includes staff in planning, decision-making, facilitating and process improvement, makes self available to staff, demonstrates accuracy and thoroughness, follows policies and procedures, develops strategies to achieve organizational goals, manages competing demands, is consistently at work and on time, develops innovative approaches and ideas, makes timely decisions, prioritizes and plans work activities, treats others with respect and consideration regardless of their status or position, demonstrates accuracy and thoroughness, completes work in timely manner and upholds organizational values.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (B. A.) or equivalent and at least 3 years of previous work experience in student financial aid, or equivalent combination of education and experience, and at least one year of supervisory/managerial experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have demonstrated knowledge of Microsoft Word, Excel, and Outlook in addition to familiarity performing research on the Internet.
Directly supervises 1-2 employees in the Financial Aid. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands and Work Environment:
The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; reach with hands and arms and talk or hear. The noise level in the work environment is usually quiet.
Please complete these questions: