Specialist - Bilingual Department: Community Support/Counseling
Reports To: Clinical Services Coordinator
POSITION PURPOSE AND OBJECTIVES
Provides a wide range of direct and indirect case management services to consumers with severe and persistent mental illness, preference given to Hispanic consumers particularly Spanish speaking only,
through fluent Spanish and knowledge of the culture. Services are provided in the office, home,
and various locations in the community.
ESSENTIAL JOB FUNCTIONS
Gathers information for comprehensive diagnostic assessment and individual service planning in a way that incorporates the active involvement of the consumer, families/significant others, residential, and
employment/vocational staff. Performs intake interviews and multi-axial assessments, covers crises, reviews social and medical backgrounds, evaluates level of functioning and nature and degree
of problems. Develops individual treatment plans.
Provide screening, assessment, crisis intervention and referral services in response to telephone requests for aid; make assessment of clients' problems; provide information about community resources, refer clients to most appropriate resource.
Conducts short and long-term counseling, support and crisis intervention as needed with individuals, families, and groups, using various treatment modalities. Assists in monitoring prescribed medication.
Collaborates as appropriate and coordinates linkage with social service providers, team members, adjunct providers in the community, employers, landlords, private citizens, and other Nord Center staff associated with consumers' participation in additional settings, services, and levels of care.
Provides a broad range of direct and indirect services as designated in the Individual Service Plan (ISP) to support the clients' optimal functioning in the least restrictive environment. Services may include, but are not limited to, transportation, skills training (daily living skills; recovery); advocacy/linkage to supportive services to meet medical, spiritual, recreational, entitlement needs; individual, group, couple/family counseling, crisis intervention, and psychiatric services as appropriate.
Participates actively with consumers in the Quality and Utilization Management functions, including aspects of care, peer review, consumer satisfaction, utilization review, standards of care, record review, and outcome indicators.
Provides education, support to families, individuals, community and consultative services to consumers, groups and other service providers in a context that assures clients' rights to confidentiality.
Completes all necessary documentation to service delivery. Provides written communication for necessary services inside and outside the Center.
Communicates with case manager technicians to ensure proper interpretation and implementation of ISP's.
Attends required staff meetings.
Reacts to change and stress productively.
Maintains regular and predictable attendance and punctuality.
Gets along with others and works as a team.
Exhibits the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
Other duties as assigned.
MARGINAL JOB FUNCTIONS
Performs related administrative duties such as supervising student interns, and completing special projects.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients' rights, confidentiality, and health and safety issues. Must exhibit sensitivity to different cultures. CPST Specialists on the Bilingual team must be fluent in Spanish.
WORKING CONDITIONS :
The work is provided in a variety of venues and locations including in the office, in client homes, out in various community locations and businesses. Because of the variety of environments and physical conditions that will be encountered, this individual must be able to successfully interact and navigate in all types of facilities and weather conditions. This includes being able to walk, climb stairs, navigate changing surface conditions including wet, slippery, and icy grounds, and function in the proximity of
electrical appliances, open flames and in areas with poor air quality including potentially smoke-filled rooms. This individual may periodically be required to lift and/or carry up to 10 pounds. Must be able to physically interact with client and others in emergency situations to prevent harm to client and others. The individual in this position must be able to communicate clearly both verbally and in writing. Due to the extensive computer work this individual must be able to sit for extended periods of time and operate
A Bachelor's Degree in mental health or related field is required. Basic computer skills required, including familiarity with Windows and Microsoft Office. Experience working with severely mentally
disabled persons preferred. The necessity for travel in this job requires that the employee possess a valid Ohio driver's license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a personal vehicle. Favorable references and/or evaluations are