CSC Assistant Manager - Savannah (EXTENDED RECRUITMENT)
GA Dept of Driver Svs - Savannah, GA

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The Georgia Department of Driver Services is seeking qualified individuals for the position of CSC Assistant Manager to serve the Customer Service Center in the above location. Under limited supervision, the CSC Assistant Manager is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high volume center. This position supervises the daily activities of a staff of Driver Examiners, monitors and reviews individual and team performance. This position also performs the duties of subordinate staff by receiving applications for and issuing Georgia Drivers licenses; verifying applicants eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants driving ability; and processing reinstatement transactions. This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Assistant Manager monitors and guides employee performance, participates in employee discipline, and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.

Condition of Employment: A valid Georgia drivers license is required and must be maintained while employed in this position. A comprehensive pre-employment background check is required for the selected candidate.

As a condition of employment, employees who are employed at a Customer Service Center which conducts CDL (Commercial Drivers License) road tests must successfully complete the CDL Examiner Certification. This certification consists of a knowledge (written) test and a classroom test portion. Employees will be given three (3) attempts to successfully complete the knowledge portion of the testing and two attempts to successfully complete the classroom portion of the certification. Employees must meet this requirement to continue employment with DDS. Upon successful completion of the CDL Examiner Certification, employees who are employed at a Customer Service Center (CSC) which conducts CDL road tests must maintain certification to remain at the CSC.