Our Core Values
Batesville Casket is a nationally recognized, award winning manufacturing organization. We attribute this success to the people we employ and to the values which are engrained as part of our culture. These values include the following:
We are a high performance, lean organization which is known for its leadership excellence.
We are focused on employing the principles of continuous improvement in all facets of our business.
We have a long history of developing talent and valuing our people's diversity.
We are demanding yet compassionate, treating our associates with dignity and respect.
We communicate openly and honestly with our associates, believing they have a right to know how their business is performing and conducting itself.
We have a highly engaged workforce that helps make Batesville Casket a great place to work.
We are the market leader with a focus on serving our customers effectively and profitably, enabling us to continually grow shareholder value.
We recognize who we are, what we do and how we do it matters to our people, our customers and our shareholders.
We are currently looking for a
Customer Service Center Team Lead
at our Atlanta, Georgia facility.
The CSC Team Lead within Batesville Casket Company is responsible for the day-to-day operations and continual improvement of small, less complex local customer service centers where there is no on-site manager. A Team Lead may also exist in a location with a CSC manager or supervisor to serve as an assistant/backup.
Responsible for championing the achievement of performance metrics
Serve as back up to CSC manager
Responsible for the hiring, performance management and re-deployment of non performing associates
More than 50% of the job responsibilities involve driving or manual labor (Could vary in some locations)
Essential Duties and Responsibilities
Lead and direct CSC associates
Assist with the recruiting, interviewing, hiring and training new and replacement hourly CSC personnel
Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction
Assist in the achievement and reduction of cost per delivered unit and hours per unit measures
Protection of company assets such as inventory, purchase and fuel cards, petty cash, etc.
Support high standards of customer service in the areas of order taking and customer problem solving
Implementation of local market strategies
Implementation of the "profitable customer and product" philosophy at the local level
Assist in policy deployment, root cause, and countermeasure analysis
Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e. fill rates)
Adherence to governmental regulations (DOT, OSHA)
Assist in training of health, safety, phone skills, standard operating procedures, etc.
Execution of product recalls and field quality repairs
Input regarding the development of annual budgets for the local service center
Interaction and coordination with associates, sales, customers, RDC Managers, District CSC Managers and home office
Ensuring that BCC maintains and projects an image to the industry consistent with our expectations of professionalism and truck and driver appearance
Participate in cross-functional projects to improve company performance
Work with Sales Managers to control the costs of special deliveries
Provide input regarding market needs as they relate to distribution & service
Provide insight regarding competition in the market
Work with Sales Managers & Sales Reps to establish mix of caskets to be inventoried
Associates degree in Logistics or Business related field preferred
3 years related experience
Clean MVR and ability to operate a straight truck safely
Class A or B CDL preferred
Ability to effectively use computers and associated applications (experience in JD Edwards and Warehouse Management Software is preferred)
Ability to work any shifts and days, including weekends to ensure CSC/Customer demand is met
Experience with Lean Systems Management, Six Sigma, or ISO 9000 is preferred
At Batesville Casket, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences each individual has to offer.
Batesville Casket Company - 23 months ago
Batesville Casket Company is headquartered in Batesville, Indiana; a small town with strong Midwestern values that guides the way the...