CSO Support Manager-Matrix
Manhattan Associates - Atlanta, GA

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ABOUT MANHATTAN

Manhattan Associates continues to deliver on its 22-year heritage of providing global supply chain excellence to more than 1,200 customers worldwide that consider supply chain optimization core to their strategic market leadership. The company's supply chain innovations include: Manhattan SCOPE® a portfolio of software solutions and technology that leverages a Supply Chain Process Platform to help organizations optimize their supply chains from planning through execution; Manhattan SCALE™,and Manhattan Carrier™, a suite of supply chain solutions specifically addressing the needs of the motor carrier industry. For more information, please visit www.manh.com.

DESCRIPTION

The CSO Support Manager-Matrix has primary responsibility for the overall success for the post-implementation support of projects in CSO. This involves managing the support of many low/medium demand customers. This support includes fixing software defects, providing configuration assistance, helping with operational/data issues, and developing modifications/extensions. In addition, this position has responsibility for internal resource management and career development. Internal resource management responsibilities include: team career development, mentoring, performing performance reviews, provide input on process improvements, and general management activities. Must be proactive in identifying critical business, technical, and/or operational issues and then drive issues to closure. Develop professional relationships with client and internal team members. Completes project status reports and actively participates in status meetings with support team.

Position Requirements

  • B.S. Degree in Industrial Engineering, Logistics, or Information Systems
  • 4 - 6 years experience with software support and/or implementations (preferable supply chain software)
  • Proficient in all Microsoft Office applications (Word, Excel, Project, and Access)
  • Excellent analytical, problem solving and communication skills
  • Experience with UNIX and Windows environments
  • Strong oral and written communication with the ability to train end users.
  • Strong focus on leadership and customer satisfaction.
  • Position based out of Atlanta, GA office
Manhattan Associates is at the forefront of the most innovative technologies, in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. Manhattan Associates is an Equal Opportunity / Affirmative Action Employer. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

Manhattan Associates - 2 years ago - save job
About this company
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Manhattan Associates serves up a cocktail of supply chain management software and systems, sans cherry. It provides customers in the...