CSR - Lufthansa
arvato digital services llc - Valencia, CA

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Entry Level , Full Time , Customer Service , Call Center , Call Center

arvato digital services llc , Business unit: arvato North America , Valencia , California

Job duties

Position Summary:
We are seeking motivated employees with excellent communication and customer service skills to assist our Miles & More members with general program questions and award bookings. Candidates must have prior customer service experience. In addition, must be able to pass drug and criminal background check.

Overall Responsibilities:
1. Taking Incoming customer calls from Miles & More members, airport personnel and travel agents

2. Answer general questions regarding the program and assisting with award bookings.

3. Reading incoming correspondence and classifying cases to ensure distribution to the appropriate department.

4. Processing enrollments and account updates

5. Processing promotion registrations

6. Processing request via email as required

Job requirements

Essential Job Functions:
1. Motivated and willing to work in a team environment

2. Must have excellent customer service and listening skills

3. Must be able to identify customer request, be self-efficient and have the ability to resolve problems with limited supervision

4. Must be able to read, write and communicate in English.

5. Basic PC skills (outlook, word

6. Basic Geography skills

7. Must be very detail oriented

Job Requirements:
High School Diploma

For more information, please visit our Web Site:

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