CUSTOMER CARE REPRESENTATIVE - NETFLIX
24-7 Intouch 2.4101 reviews - Frisco, TX
Full-time, Part-time, Contract

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Location - Frisco, TX
Application Deadline - Open
Training Dates - February 18, 2013
Terms of Contract - Full Time, Part Time
Rate of Pay - Starting at $11.00/HR, Health/Vision/Dental Benefits, plus Free NETFLIX Subscription

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NETFLIX IS GROWING!

Having recently surpassed more than 23 million subscribers, Netflix is continuously expanding their membership. Netflix changed America with online DVD rental - Now they are changing the world with streaming! Netflix customers enjoy streaming through their PC, Mac, Xbox 360, Playstation 3, Nintendo Wii, along with other exciting partnerships.

Together with 24-7 Intouch, we are currently seeking passionate Customer Service Representatives who want to be part of this explosive growth.

Come work for 24-7 Intouch/Netflix and "Connect People with Movies they'll Love"!

RESPONSIBILITIES:
  • Provide exceptional customer service and problem solving by responding to all inbound calls
  • Assist customers with new and existing accounts, website navigation, and account billing -- NO SALES
  • Be an active listener who can show empathy and patience in a non-scripted environment
  • Communicate information to a variety of non-technical and technical customers
  • Resolve customer inquiries
  • Work in a fast paced, high volume, changing environment
  • Learn and strives to gain new knowledge about product and service changes
  • Provide technical assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and the Wii,
QUALIFICATIONS:
  • Stellar attendance and punctuality are a must
  • Minimum 1-year customer service experience preferred
  • Ability to receive and implement ongoing feedback / coaching
  • Exceptional customer service and interpersonal phone etiquette skills
  • Strong computer application skills
  • Strong oral/written communication skills
  • Must be results oriented
  • Motivated to be a consistent performer
Please note, only applicants selected for an interview will be contacted.

About this company
2.4101 reviews
24-7 Intouch has over 12 years of experience delivering customized multichannel engagement to Fortune 500 companies. As an organization...