CUSTOMER SERVICE/CALL CENTER REPRESENTATIVES
Adecco - Mentor, OH

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The Customer Service and Call Center Representative will be taking inbound calls from customers regarding products and service as well as provide general information and assist customers with questions and issues.

Customer service job responsibilities include but are not limited to:

Answer inbound calls from customers in a professional manner
Research information using multiple resources and route call to the appropriate resource
Provide customers with product and service information and resolve customer’s concerns and complaints
Enter customer information in the system and identify and escalate priority issues
Complete call log and produce call reports
Provide follow up customer calls when necessary

Requirements:

1+ year Call Center/Customer Service experience
Banking/Financial Services experience a plus
Bilingual a plus
Excellent communication skills both written and verbal as well as effective listening skills.
Strong data entry / typing skills and computer skills

If you are interested in this opportunity, please apply online or email directly to viorelia.catan@adeccona.com, and give us a call at 866-892-5140, ext 144#.

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer.

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