CUSTOMER SERVICE REP I
Dal-Tile - Dallas, TX

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Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The CSR I provides a variety of support, customer service and office administration duties related to servicing customers via telephone regarding product order status, delivery status, and product returns.

Responsibilities:
  • Answers calls via phone queue providing customer assistance in determining order requirements, answers customer inquiries regarding order status and provides direction with regard to customer returns, requests for product information, etc.
  • Uses various computer systems such as ASI, MP, and PC’s.
  • Addresses and resolves customer complaints.
  • Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
  • Processes faxed orders. (including all DB sample entry)
  • Assists customers on the phone with order and product information.
  • Performs other related duties as required.

Qualifications:

Education and Knowledge:

High School diploma or equivalent experience.

Experience:

0 – 2 years previous telephone and/or administrative experience.

Prior call center experience a plus.

Competencies:
  • Strong customer service skills
  • Ability to multi-task
  • Strong organizational and problem solving skills
  • Must be detail oriented and have excellent written and verbal communication skills
  • Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
  • Must be a team player
Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant (EEO/AA M/F/D/V).

Mohawk Industries - 23 months ago - save job
About this company
38 reviews
Dal-Tile Corporation never fails to floor its customers. The company is one of the world's largest and best-known ceramic tile makers....