CUSTOMER SERVICE REP II
DAL-TILE - Dallas, TX

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Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Customer Service Rep II is responsible for ensuring effective and efficient coordination between the Company and its customers with a high level of service and support.

Responsibilities:
  • Provides customer account management by coordinating and managing order entry, order inquiry, product information, order status, and transportation management in a call center environment.
  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Agents service products while providing customer satisfaction with focus being on retention of sales.
  • Establishes and maintains positive business relationships, internally and externally, to promote Company goals.
  • Ability to multi-task by performing various duties such as keying in orders, processing faxes, preparation of reports, etc.
  • Interfaces with various internal teams to address order issues from order entry to order delivery.
  • Ensures excellent customer relations. Responds to customer needs, under supervisor’s guidance, consistent with Company standards, culture, and business practices.
  • Demonstrates teamwork to ensure achievement of team, individual, and corporate sales goals.
  • Focus on productivity and quality to accommodate higher volumes of work.
  • Demonstrates strong self-directed organizational skills to organize time effectively on a daily and weekly basis.
  • Utilizes various computer systems such as ASI, Logility, EPort’s, SAP, and Microsoft products in the management of customer orders from plants, distribution centers, sales service centers and vendors.
  • Must be available to work rotating shifts.
  • Participates in special projects and performs additional duties as required.
  • Process sales orders and resolve customer product or service issues.
  • Establishes and maintains positive business relationships, internally and externally, to promote Company goals.
  • Significant level of interpersonal and communication skills required.
  • Under directed supervision, following documented procedures and processing standards.
  • Performs basic duties related to customer service.
  • SAP systems experience a plus.

Qualifications:

Education and Knowledge:

High School Diploma or GED equivalency required.

Experience:

1 – 2 years call center or customer service experience.

Focus on customer account management preferred

Competencies:
  • Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional.
  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
  • Ability to demonstrate strong organizational and problem solving skills required.
  • Ability to demonstrate strong interpersonal relationship building skills.
  • Must have a moderate level of computer skills in Word and Excel.
  • Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively.
  • Ability to work in a fast-paced environment.

Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant (EEO/AA M/F/D/V).

Mohawk Industries - 21 months ago - save job - block
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About this company
36 reviews
Dal-Tile Corporation never fails to floor its customers. The company is one of the world's largest and best-known ceramic tile makers....