Call Agent-Bilingual
North Carolina Office of State Personnel - Edgecombe County, NC

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Use computer and telephone technology the employee will be responsible for answering a high volume of calls. Enforce North Carolina tax laws by contacting taxpayers to determine tax liability, collecting tax due and providing basic tax law interpretation to the public. Considerable time will be spent either placing outbound telephone calls to tax debtors, or receiving incoming calls to discuss tax issues. In addition to performing all of the functions normally associated with the call agent positions, this position (employee) will also be assigned specialized caseloads targeted at working with Hispanic taxpayers who are not very conversant with the English Language. This position may be called upon to assist with training other staff in the TACC on basic Spanish language skills. This position may provide assistance on special projects in other areas of the department where this language skill may be needed.

Knowledge, Skills and Abilities / Competencies:

Candidate must have fluent bilingual (Spanish/English) translation skills . Must be proficient with office automation equipment (i.e. computer, calculator, telephone, fax, etc). Successful candidate must have a very good verbal communication and customer service skills . Must be able to maintain a professional demeanor when dealing with callers, including those who are irate and d hostile.

Minimum Education and Experience Requirements:

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.

Supplemental and Contact Information:

NOTE: Applicants may be required to provide their most recent completed work evaluation and leave balances if interviewed.

NCDOR uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Personnel Act with the most qualified individuals. A detailed description of all work experience MUST be included in the work history on the application to receive proper credit. (“See Résumé” under work history is unacceptable.) Any information omitted from the application but included in the resume (text or attached) WILL NOT be considered as qualifying experience. Résumés are not accepted in lieu of the online state application.

Applicants will be subject to national and state criminal background checks and verification of tax compliance.

Persons eligible for veteran's preference must attach a copy of Form DD-214.

Pam Height
NC Department of Revenue
Human Resources

North Carolina Office of State Personnel - 11 months ago - save job - block