First line of communication with Customer, receiving incidents and requests, logging, categorizing and prioritizing tickets
Responsible for handling Tier 1 level incidents and requests such as password resets, email distribution requests, etc.
First level troubleshooting for basic client hardware and software issues
Contribute to self-help (Tier 0) knowledgebase. Perform other duties as requested.
-1-2 years experience in Service Desk
-General Technical Knowledge of Computer Hardware and Software
-Excellent communication and customer service skills
-Ensured IT service requests and restorations are fulfilled within agreed-to SLAs.
-Experience with industry leading ITSM tools for tracking Incidents,Problems
-Strong communication and Customer Service skills
-Strong organization and time management skills.
Strong analytical and problem solving skills.
ITIL v3 Foundation
ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our quality policy stated on our home...