Call Center Agent- Bilingual (Overnight)
Sixt rent a car, LLC. - Fort Lauderdale, FL

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COMPANY OVERVIEW:

We are Sixt. We have shown what moves us in more than 100 countries around the world. We rent and lease cars, which are like us: fast, modern and known worldwide. But we are much more than that. We are an internationally expanding mobility service provider.

We are one of the market leaders, a facilitator of progress. We love our jobs – as well as our customers. We are innovators, who develop our own ideas in order to react faster than the market. We are both a family and a company. We reward performance.

We are glad to work with people who assume responsibilities. We live the story of free-spirited businesspeople– day in and day out. We are doers. And we are eager to find people who may find their place here, recognizing that we offer a challenging and attractive workplace. We are Sixt.

POSITION SUMMARY:

The primary responsibility of the Call Center Agent is to resolve customer issues efficiently and effectively while ensuring the customer receives a positive experience. Our representatives will utilize exceptional decision-making, judgment and communication skills while providing excellent customer satisfaction.

JOB RESPONSIBILITIES:
  • Handle all inbound telephone and email inquiries in a friendly and helpful manner.
  • Schedule customer reservations, answer frequently asked questions and facilitate other information as needed.
  • Provide excellent customer service in all customer contact situations according to our quality standards.
  • Draft professional correspondence through email.

QUALIFICATIONS:
  • High School Diploma or GED.
  • Minimum 1 year customer service experience; previous customer/escalation support experience preferred.
  • Proficiency in English and Spanish.
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications.
  • Exceptional interpersonal skills required.
  • Demonstrate strong verbal and written communication skills.
  • Strong organizational skills and the ability to multi-task.
  • Excellent management skills.
  • Excellent relationship building skills
  • Must be at least 18 years old.
  • Must be able to work 40 hours per week.
  • Must be able to work a flexible schedule including overnight hours.
  • Must be authorized to work in the United States.

BENEFITS:

We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid vacation, medical (100% employer sponsored for employee coverage), dental and vision benefits and future growth opportunities within the company.

We are an Equal Opportunity Employer M/F/D/V.

Apply now at Sixt.jobs