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Communicates with internal/external customers about basic underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes core competencies and skills to maximize customer experience.
Analyze, clarify and resolve basic policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives. Continues to build personal skill set by participating in in-house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge. Stays current with relevant product(s). Understands organization’s overall strategy. Models Farmers core values. Performs other duties as assigned.
Business Results – ability to meet individual performance, metrics and goals.
Innovation – accepts innovation and improvement recommendations.
Communication- acceptable written and verbal communication skills.
Job Knowledge- Basic billing, Underwriting guidelines and policy processing. Team Work- accepts feedback when offered and works well with others.
Preferred Skills and Abilities
Ability to deliver exceptional customer service and provide accurate solutions to customer inquiries.
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Required job duties are normally performed in a climate-controlled office environment.
High school diploma or equivalent. Successful completion of company approved job assessments
Customer service experience or proven competency performing Senior Policy Service Advocate essential job function and special skills.
Special Skills Requirements
Customer service skills Typing skills Basic PC skills Basic math skills Conflict resolution skills Verbal and written communication skills
Zurich Insurance Group - 18 months ago
Zurich Insurance Group (Zurich) is a leading multi-line insurance provider with a global network of subsidiaries and offices in Europe,...