Bilingual is a MUST
Call Center Representative Job Duties:
Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Answering calls from patients to take meal orders throughout the day
- Maintains call center database by entering information.
- Close attention to detail
Dean’s Professional Services – Smith & Dean Inc. - 19 months ago