Call Center Specialist - Communications Center
Wesley Medical Center - Wichita, KS

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Dispatches various emergency team members to respond to any given emergency such as Code Blues, Infant Abductions, Fire, Trauma, Emergency Preparedness Plans, Hazardous Materials Spills, Intrusion Alarms, Panic Button Alarms and other emergencies Record and log details of each emergency request received for future reference and legal support Processes requests for communication with physicians, residents, hospital staff and patients by utilizing various paging systems Locates physicians in emergency situations Communicates and announces any emergency situation for the medical center and provides detailed information to key personnel via radio, telephone dispatch, and follows procedures to alert emergency personnel such as fire and police departments Handles all paging responsibilities for the medical center Sets up pagers, cell phones and spectralinks for physicians, employees and on-call teams Participates in the Emergency Preparedness Plan with the Administrator On-Call, Security, and Chief Medical Officer Maintains computer database of all admitting physicians and residents Assists medical staff, hospital staff, patients and visitors with long distance calling, phone system capabilities, patient information and complaints Dispatches Director on-call and Administrator on-call for calls received through the PALS line Maintains daily on-call schedules for Trauma Alert team members including staff surgeon, chief and junior surgery residents, anesthesiologist, orthopedic resident and other various hospital staff Dispatches appropriate personnel for equipment failures Dispatches appropriate personnel for after hours emergency medical procedures including CVL, EEG, Endoscopy, Dialysis, Speech Therapy and others as required Answers calls for various clinics and departments to coordinate patient to physician communication Answers calls from the public regarding patient room and other information routes calls as appropriate
        • Preferred Education or Experience
          • 1 year previous call center experience -preferably in a large medical hospital
        • Required Knowledge and Skills
            • Demonstrated ability to communicate effectively
            • Strong attention to detail and accuracy
            • Ability to speak English fluently
            • Customer service skills
            • Basic personal computer skills

            HCA Inc - 24 months ago - save job - copy to clipboard
        About this company
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        Welcome to one of the most experienced and comprehensive medical centers in Kansas! Wesley is the hospital of choice for thousands of people...