Call Center Supervisor
Williams-Sonoma, Inc. 446 reviews - Oklahoma City, OK

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Develop a People First Culture that allows associates to grow and succeed.
  • Provide direction, training, coaching, support and other feedback to a team of associates by facilitating productive team meetings, one-on-ones and side by sides.
  • Monitor and evaluate process, progress and results towards achievement of associate essential functions at the individual and team levels.
  • Maintain documentation regarding employee performance including achievements, action plans, development plans, counseling and disciplinary actions.
  • Proactively communicate care center, brand, policy and procedure information/updates to associates.
  • Participate as a valued and respected member of the supervisor team including managing the help desk and escalation calls and adhering to the help desk and escalation schedule and guidelines.
  • Work and communicate with other members of the leadership team to successfully achieve goals of the business.
  • Create an environment that encourages high standards of performance.
  • Complete other duties as assigned.
  • Requirements/ Qualifications:
    • Bachelor degree preferred.
    • Minimum 3 years supervisory/leadership experience required.
    • Proven success in a high volume, results-oriented and multi-tasking environment including the ability to adapt to change and shifting priorities.
    • Must have excellent verbal and written communication skills.
    • Strong interpersonal skills. Demonstrated ability to think through complex issues and make sound, effective decisions.
    • Must possess strong technological skills to include knowledge of MS Office products.
    • Must have the ability to identify and resolve problems in a timely manner; gather and analyze information and develop solutions.
    • Must have proven leadership skill, be detail oriented and have excellent organizational skills.

    About this company
    446 reviews
    Epicureans are at home at Williams-Sonoma, a leading multi-channel retailer of high-end goods for well-appointed kitchens, bedrooms, and...