The Marketplaces Campaign Manager will manage the day to day operations for multiple high profile, Fortune 1000 clients in a specific ChannelAdvisor-supported Marketplace (eBay, Amazon, Buy.com). The candidate will lead and manage all phases of the account lifecycle including project scope, client requirements, design, implementation, testing, deployment and post deployment operation; the candidate must possess a thorough understanding of eCommerce and marketplace industry trends. The candidate will be expected to lead teams, manage multiple clients and effectively communicate across the organization. The Marketplace Account Associate will also be the “expert” within ChannelAdvisor for our Marketplaces platform, setting services levels, contributing to product features, etc.
Essential Job Functions:
Manage the relationship, deliverables and daily operations with multiple clients, appropriately setting client expectations, and improving processes;
Lead and manage teams in concurrent complex implementations, software set-up, deployment and customer service;
Using a shared pool of resources, negotiate and plan with other groups to accomplish all project deliverables;
Serve as “product expert” for ChannelAdvisor MarketplaceAdvisor Premium™ product offering and also maintain industry expert level of knowledge for a focused Marketplace;
Work with Product Management to develop product features and enhancements;
Develop and conduct knowledge sharing activities for team, focusing on product and marketplace expertise;
Translate business requirements into an application and data deployment strategy;
Field ad hoc technical inquiries from clients regarding functionality, installation, deployment and customization;
Evaluate and incorporate requirements changes during implementation;
Develop training documentation and conduct training for client teams;
Participate in weekly/monthly/quarterly client calls to gather general requirements, analyze sales data and set strategies accordingly that coincide with customer goals;
Improve operational efficiencies of client – ChannelAdvisor processes by performing analysis of existing business processes, documenting and re-designing processes;
Provide formal and ad hoc reporting to senior internal and external personnel.
Handle customer service inquiries as they arise;
Excellent communication skills; the ability to communicate technical information to both technical and non-technical audiences;
Excellent track record of owning the relationship with 20 or more clients, specifically managing and setting expectations and successful execution on client related deliverables;
The ability to lead cross-functional teams to achieve project success;
Proven method of analyzing and improving processes associated with day to day responsibilities;
Excellent skills in presenting ideas to large groups, including executive level individuals;
Experience in a technical environment, specifically dealing with data transformation and data exchange a plus;
Advanced experience with MS Excel, MS Access, MS Project and PowerPoint;
Basic knowledge of HTML preferred;
Experience working in an eCommerce environment supporting high volume, transactional applications deployed in a hosted environment; comparison shopping site experience a plus;
Basic understanding of online marketing and advertising concepts a plus;
History of dealing with large retail clients is desired;
Background in software development and customer service a plus;
Consistent display of excellence of required skills for job;
Bachelor’s degree with at least 2 year of Internet enterprise application or software experience preferred.
ChannelAdvisor is a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase the scale and...