Campus Director of Admissions - CTU Online - Schaumburg
Colorado Technical University - Schaumburg, IL

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Responsible for ensuring Admissions process, from identifying prospective students to end of first month of class, functions adequately in terms of number of students, quality of students, level of student expectations/satisfaction, and in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements. Acts in a leadership/supervisory role for the Admissions Department. Manages or assists in managing all aspects of the admissions function and oversees team of admissions advisors.
  • Assists in the implementation of Admissions Department organizational processes/procedures
  • Ensures consistent operation of team of admissions advisors in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements
  • Proficiently knowledgeable of all State, Federal and Accrediting Agencies relating to student recruitment and admission. Ensures compliance to same
  • Provides management accurate daily performance reports related to recruitment program effectiveness and future start populations
  • Ensures adequate checks and balances in Admissions process to prevent unrealistic expectations of prospective students in regards to their course or end objective
  • Assists in hiring staff and training, supervising, and replacing staff as needed to ensure qualitative and quantitative objectives are achieved in the Admissions process
  • Develops, documents, and implements ongoing program of professional training for Admissions Advisors and staff
  • Ensures timely completion of employees’ performance appraisals
  • Monitors the application process from identifying a prospective student until the start of the student
  • Directs the follow-up activity of prospective students who have not completed the enrollment process. Follows-up with enrollments to help and support the enrolled student start their program
  • Enforces training and the regular and consistent use of:
    • Phone Scripts
    • Student Interviewing Questionnaire
    • Telephone Techniques
    • Product Knowledge
    • Internal and External Customer Relations Training
  • Measures Admissions Teams, though analysis of daily Flash report
  • Achieves continuing improvement in Advisor productivity using conversion rates (actual to budget) to determine specific training needs of Advisors by their division’s Director of Admissions
  • Monitors, verifies and maintains accurate and timely data entry integrity
  • Maintains a minimum of Admissions Department staffing as determined by each year’s enrollment goals
  • Manages to all of the schools policies, procedures, integrity, and ethical standards
  • Maintains current technology needs to ensure improving systems integrity and highest potential customer service
  • Coordinates Admissions efforts with Enrollment Team lead by Academics, Financial Aid, and Student Manager
  • Takes complete and final responsibility and accountability for assigned team’s monthly goals
  • Assumes full responsibility for all student starts and retention with achievement or over-achievement of budgeted starts.
  • Leads by example and achieves goals through the consistent application of effective leadership skills, including:
    • Coaching and mentoring team members
    • Providing timely, constructive feedback which promotes problem solving and fosters mutual respect
    • Expanding capabilities by helping others work through challenges
    • Supporting employee morale by recognizing and reinforcing positive behaviors
    • Continuous and direct monitoring of advisors and being accountable for advisor behavior
  • Connects individual contributions with organizational and departmental goals to develop team commitment and motivate tem members
  • Coordinates departmental-specific institutional research activities, focusing specifically on evidence of improvement
  • Contributes to decision-making, institutional effectiveness and strategic planning at the location
  • In coordination with the Director of Institutional Effectiveness, implements various data sets involving students, faculty and staff
  • Assists in the design, support assessment and evaluation of institutional research projects typically conducted at the location
  • Designs and submits survey for review and approval by Director of Institutional Effectiveness and follow up with results that lead to action planning and tracking all evidence
  • Develops reports utilizing survey and assessments for data gathering, and share with appropriate staff
  • Performs other duties as assigned
Required Skills
  • Strong knowledge of Excel and Word applications
  • Knowledgeable of all applicable federal and state regulations and all accrediting agencies standards and requirements relating to admissions
  • Complete knowledge of admission’s process
  • Organizational and time management skills
  • Extraordinary telephone, interpersonal, communication skills – oral and written, interviewing and follow-up skills required
  • Ability to work under pressure and ability to interact with students, parents
  • Goal driven, results oriented ability required
  • Must be available to work shifts including evenings, weekends and holidays
  • Short and long term planning skills
Required Experience
  • Proven success within Education Industry
  • Prior supervisory experience required
  • Prefer management experience and minimum 3 years experience in Admissions
  • BS/BA required

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Career Education Corporation (CEC) has made a career of handing out diplomas. The for-profit company owns and operates about 90 domestic and...