Department: IT Energy Delivery Customer Platform Solutions
Primary Purpose of Position
Manage incoming IT requests from several business units ensuring contractual obligations are met, workflow processes are followed, and stakeholders are informed. Coordinate production release activities concerning the promotion of completed IT work to a production environment.
Primary Duties and Accountabilities
Maintain relationships with business and IT partners by way of communications and planning activities
Manage the IT capacity plan and track the work assigned to contractors
Create agendas, facilitate meetings and document meeting minutes
Create and distribute IT staging environment reports
Facilitate resolution of anomalies
Ensure process documents are up to date
Minimum Bachelor's degree in Business Administration, Business Management, or Communications.
Minimum 3 years work experience.
Demonstrated working knowledge of relevant computer applications and systems. Ability to display applicable level of computer literacy. Expert using Excel, PowerPoint, and MS Word.
Commitment to highest standards of quality and integrity.
Good interpersonal skills and team working capabilities.