Care Coordinator, Greenville/Pickens
Proaxis Therapy - Greenville, SC

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DESCRIPTION

Incumbent shall be responsible for the provision of patient visits through:
1) Care coordination and case management
2) Ensures each patient receives an exceptional experience by providing and promoting quality customer service
3) Supports all aspects related to the patient's experience, including communicating with Referral Coordinators, supporting the Physician Liaison Division and providing quality intake and surveys.

Work Schedule: Monday-Friday, 9:00am-6:00pm. Weekends may be required, occasionally. Clinic location assignment TBD, but will be in either Greenville or Pickens County.

DUTIES

1) Patient care coordination and case management 65-75% (10 to 12 contacts per hour)
a) New patient referral intake including obtaining registration information, scheduling appointments, communicating appointment information back to Referral Coordinators and ensuring patients arrive for their appointments.
b) Contact New Patients who do not show for their appointment, "New Patient Reactivations."
c) Contact patients who are non-compliant with treatment plan attendance; "Current Reactivations."
d) Collect patient feedback after initial evaluation and/or graduation from therapy.
e) Case Management including, but not limited to ACO, Total Joint Health Program, and sponsored teams.

2) Data collection and entry 15-25%
a) Collection of data and entry of patient statistics.
b) Tracks patient conversions from campaign initiatives. c) Supports Physician Liaisons (i.e.new physician packets, collaterals, and reports as needed).

3) Miscellaneous duties and outreach initiatives as assigned by VPPR 0-5%.

QUALIFICATIONS

  • High School Diploma or Equivalent
  • Proficient with Microsoft Office applications - Word, Excel, Outlook
  • Must be able to type at least 50 wpm
  • Customer Service or Inside Sales experience required
  • Healthcare experience preferred
  • Demonstrates a high level of interpersonal communication skills
  • Speaks in a professional and articulate manner
  • Displays a warm, pleasant, and positive persona - "smile through the phone"
  • Exhibits a team attitude and ability to effectively influence and communicate with team members across functions and markets
  • Performs well in a fast-paced, rapidly changing environment
  • Proficient with multi-tasking within specified time constraints
  • Incentive driven with motivation to exceed quota
  • Call center experience a plus
1) Patient care coordination and case management 65-75% (10 to 12 contacts per hour)
a) New patient referral intake including obtaining registration information, scheduling appointments, communicating appointment information back to Referral Coordinators and ensuring patients arrive for their appointments.
b) Contact New Patients who do not show for their appointment, "New Patient Reactivations."
c) Contact patients who are non-compliant with treatment plan attendance; "Current Reactivations."
d) Collect patient feedback after initial evaluation and/or graduation from therapy.
e) Case Management including, but not limited to ACO, Total Joint Health Program, and sponsored teams.

2) Data collection and entry 15-25%
a) Collection of data and entry of patient statistics.
b) Tracks patient conversions from campaign initiatives. c) Supports Physician Liaisons (i.e.new physician packets, collaterals, and reports as needed).

3) Miscellaneous duties and outreach initiatives as assigned by VPPR 0-5%.

Proaxis Therapy - 21 months ago - save job - block
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